How To Fix CRM_ERMS_WORKBENCH003 - E-mail information was not found; action cannot be performed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERMS_WORKBENCH -

• Message number: 003

• Message text: E-mail information was not found; action cannot be performed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERMS_WORKBENCH003 - E-mail information was not found; action cannot be performed ?

  The SAP error message CRM_ERMS_WORKBENCH003 indicates that the system could not find the necessary email information to perform a specific action in the CRM (Customer Relationship Management) system. This error typically occurs in the context of the SAP CRM E-Mail Response Management System (ERMS) when trying to process emails or perform actions related to email communications.
  Causes:
  
  Missing Email Data: The email data that the system is trying to access may not exist in the database. This could be due to the email not being processed correctly or not being stored in the system.
  Incorrect Configuration: The configuration settings for the ERMS may not be set up correctly, leading to the system being unable to retrieve the necessary email information.
  Authorization Issues: The user may not have the necessary permissions to access the email data or perform the action.
  Technical Issues: There may be underlying technical issues, such as database connectivity problems or issues with the email server.
  
  Solutions:
  
  Check Email Data: Verify that the email data exists in the system. You can do this by checking the relevant tables or transaction codes that store email information.
  Review Configuration: Ensure that the ERMS configuration is set up correctly. This includes checking the settings for email processing, categorization, and routing.
  User Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to access the email information and perform the action.
  System Logs: Review system logs for any additional error messages or warnings that could provide more context about the issue.
  Reprocess Emails: If the email data is missing, you may need to reprocess the emails or check if there are any issues with the email server that could be preventing emails from being received or processed.
  Consult Documentation: Refer to SAP documentation or support notes related to the ERMS for any specific troubleshooting steps or known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or CRMD_ORDERADM_I to access and manage CRM orders and related data.
  SAP Notes: Check SAP Notes for any updates or patches that may address this specific error message.
  Support Community: Engage with the SAP Community or forums for additional insights and solutions from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis or technical support team for further investigation.