How To Fix CRM_ERMS_WORKBENCH000 - Invalid recipient; verify your entry

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERMS_WORKBENCH -

• Message number: 000

• Message text: Invalid recipient; verify your entry

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERMS_WORKBENCH000 - Invalid recipient; verify your entry ?

  The SAP error message CRM_ERMS_WORKBENCH000: Invalid recipient; verify your entry typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when working with the Email Response Management System (ERMS) or when trying to send emails or notifications to recipients.
  Cause:
  This error can be triggered by several factors, including:
  
  Invalid Email Address: The recipient's email address may be incorrectly formatted or does not exist in the system.
  Missing Recipient Data: The recipient may not be defined in the system, or the necessary data (like email address) is missing.
  Inactive or Blocked Users: The recipient's user account may be inactive or blocked, preventing the system from sending messages.
  Configuration Issues: There may be issues with the configuration of the email settings in the SAP system.
  Authorization Issues: The user attempting to send the email may not have the necessary authorizations to send emails to the specified recipient.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Verify Email Address:
  
  Check the email address of the recipient for any typos or formatting issues.
  Ensure that the email address is valid and active.
  
  
  
  Check Recipient Data:
  
  Go to the relevant transaction (e.g., transaction code BP for Business Partner) and verify that the recipient is correctly defined in the system.
  Ensure that the email address is maintained in the recipient's master data.
  
  
  
  Check User Status:
  
  Verify that the recipient's user account is active and not blocked. You can check this in the user management area (transaction code SU01).
  
  
  
  Review Email Configuration:
  
  Check the configuration settings for email in the SAP system. Ensure that the SMTP settings are correctly configured.
  You can review the settings in transaction SCOT (SAPconnect Administration).
  
  
  
  Authorization Check:
  
  Ensure that the user sending the email has the necessary authorizations to send emails to the specified recipient. This can be checked in the user roles and authorizations (transaction code SU53).
  
  
  
  Test Sending Email:
  
  After making the necessary corrections, try sending the email again to see if the issue persists.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), SU01 (User Maintenance), and SCOT (SAPconnect Administration).
  SAP Notes: Check for any relevant SAP Notes or Knowledge Base Articles that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to ERMS and email configuration for best practices and guidelines.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or CRM support team for further assistance.