How To Fix CRM_ERMS_WORKBENCH006 - Invalid E-mail address

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERMS_WORKBENCH -

• Message number: 006

• Message text: Invalid E-mail address

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERMS_WORKBENCH006 - Invalid E-mail address ?

  The SAP error message CRM_ERMS_WORKBENCH006 indicates that there is an issue with an invalid email address in the context of the SAP Customer Relationship Management (CRM) system, particularly when using the Email Response Management System (ERMS). This error typically arises when the system attempts to process an email address that does not conform to the expected format or is not valid for some reason.
  Causes:
  
  Incorrect Email Format: The email address may not follow the standard email format (e.g., missing "@" symbol, invalid characters).
  Empty Email Field: The email address field may be empty or not populated correctly.
  Domain Issues: The domain part of the email address may not be valid or reachable.
  Data Entry Errors: Manual entry errors when inputting the email address.
  Configuration Issues: There may be issues with the configuration settings in the ERMS or CRM system that affect email processing.
  
  Solutions:
  
  Check Email Format: Ensure that the email address is correctly formatted. It should include a local part, an "@" symbol, and a valid domain (e.g., [e-mail]).
  Validate Email Address: Use an email validation tool or service to check if the email address is valid and exists.
  Review Data Entry: If the email address was entered manually, double-check for typos or errors.
  Check for Empty Fields: Ensure that the email address field is not empty and is populated correctly in the relevant records.
  Configuration Review: Review the configuration settings in the ERMS and CRM system to ensure they are set up correctly for email processing.
  Consult Documentation: Refer to SAP documentation or support resources for any specific guidelines related to email handling in your version of SAP CRM.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates and patches.
  Transaction Codes: Familiarize yourself with transaction codes related to ERMS and email processing in SAP CRM, such as CRMD_ORDER or CRMD_ORDERADM_H.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to send emails through the CRM system.
  Testing: After making corrections, test the email functionality to ensure that the issue is resolved.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.