How To Fix CRM_ERMS_WORKBENCH008 - You do not have authorization to route the e-mail

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERMS_WORKBENCH -

• Message number: 008

• Message text: You do not have authorization to route the e-mail

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERMS_WORKBENCH008 - You do not have authorization to route the e-mail ?

  The SAP error message CRM_ERMS_WORKBENCH008 indicates that the user does not have the necessary authorization to route an email in the SAP CRM system. This error typically occurs in the context of the SAP CRM Email Response Management System (ERMS) when a user attempts to process or route an email but lacks the required permissions.
  Cause:
  The primary cause of this error is a lack of appropriate authorizations assigned to the user role. This can happen due to:
  
  Missing Authorization Objects: The user may not have the necessary authorization objects assigned to their user profile.
  Role Configuration: The roles assigned to the user may not include the permissions required for routing emails.
  User Profile Issues: The user profile may not be correctly set up or may have been modified, leading to missing authorizations.
  
  Solution:
  To resolve this issue, you can follow these steps:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after encountering the error to see which authorization check failed. This will provide insight into what specific authorization is missing.
  
  
  
  Review User Roles:
  
  Go to transaction code SU01 to check the user’s roles and authorizations.
  Ensure that the user has the necessary roles that include permissions for email routing.
  
  
  
  Assign Missing Authorizations:
  
  If you identify missing authorizations, you may need to assign the appropriate roles or modify existing roles to include the necessary authorization objects.
  Common authorization objects related to email routing in CRM include:
  
  CRM_ORDER: for CRM order management.
  CRM_EH: for email handling.
  
  
  Consult with your SAP security team or administrator to make these changes.
  
  
  
  Testing:
  
  After making changes to the user’s roles or authorizations, have the user log out and log back in to ensure the changes take effect.
  Test the email routing functionality again to confirm that the issue is resolved.
  
  
  
  Documentation and Training:
  
  Ensure that users are aware of their roles and the permissions associated with them. Providing training on the use of the ERMS can also help prevent similar issues in the future.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional guidance or updates related to this error message.
  Authorization Management: Familiarize yourself with SAP’s authorization management concepts, including how to create and manage roles and profiles.
  SAP Community: Engage with the SAP Community forums for insights and solutions from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, it may be necessary to involve your SAP Basis or security team for further investigation.