How To Fix CRM_ERMS_WORKBENCH008 - You do not have authorization to route the e-mail

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERMS_WORKBENCH -

• Message number: 008

• Message text: You do not have authorization to route the e-mail

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERMS_WORKBENCH008 - You do not have authorization to route the e-mail ?

  The SAP error message CRM_ERMS_WORKBENCH008 indicates that the user does not have the necessary authorization to route an email in the SAP CRM system. This error typically occurs in the context of the SAP CRM Email Response Management System (ERMS) when a user attempts to process or route an email but lacks the required permissions.
  
  Cause:
  The primary cause of this error is a lack of appropriate authorizations assigned to the user role. This can happen due to:
  
  Missing Authorization Objects: The user may not have the necessary authorization objects assigned to their user profile.
  Role Configuration: The roles assigned to the user may not include the permissions required for routing emails.
  User Profile Issues: The user profile may not be correctly set up or may have been modified, leading to missing authorizations.
  
  
  Solution:
  To resolve this issue, you can follow these steps:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after encountering the error to see which authorization