How To Fix CRM_ERMS_POLICY_UI010 - Your changes were discarded

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERMS_POLICY_UI - Messages for ERMS Policy UI

• Message number: 010

• Message text: Your changes were discarded

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERMS_POLICY_UI010 - Your changes were discarded ?

  The SAP error message CRM_ERMS_POLICY_UI010 with the description "Your changes were discarded" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when working with the Email Response Management System (ERMS) or similar functionalities. This error indicates that the system has rejected the changes you attempted to make, often due to policy or validation issues.
  Causes:
  
  
  Policy Violations: The changes you are trying to make may violate certain business rules or policies defined in the system. This could be related to mandatory fields, data integrity constraints, or specific business logic.
  
  
  Session Timeout: If your session has timed out while you were making changes, the system may discard your changes to prevent data inconsistency.
  
  
  Data Locking: Another user may have locked the data you are trying to modify, leading to the rejection of your changes.
  
  
  Technical Issues: There could be underlying technical issues, such as system errors, configuration problems, or bugs in the application.
  
  
  User Authorizations: The user may not have the necessary authorizations to make the changes, leading to the system discarding them.
  
  
  Solutions:
  
  
  Check Policies: Review the policies and rules configured in the system to ensure that your changes comply with them. This may involve checking mandatory fields, data formats, and other validation rules.
  
  
  Session Management: Ensure that your session is active. If you suspect a timeout, try logging out and logging back in, or refreshing the session.
  
  
  Data Locking: Check if the record you are trying to modify is locked by another user. You can use transaction codes like SM12 to view and manage locks.
  
  
  Review Authorizations: Ensure that you have the necessary authorizations to make the changes. If not, contact your system administrator to grant the required permissions.
  
  
  Error Logs: Check the system logs (transaction SLG1) for any additional error messages or details that could provide more context about why the changes were discarded.
  
  
  Technical Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for CRM and ERMS to understand the configuration and policies that may affect your changes.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.