How To Fix CRM_ERMS_POLICY_UI009 - Start time is later than end time

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERMS_POLICY_UI - Messages for ERMS Policy UI

• Message number: 009

• Message text: Start time is later than end time

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERMS_POLICY_UI009 - Start time is later than end time ?

  The SAP error message CRM_ERMS_POLICY_UI009 indicates that there is a problem with the time settings in a policy configuration within the SAP Customer Relationship Management (CRM) system. Specifically, the error states that the "Start time is later than end time," which means that the time range defined for a certain policy is incorrect.
  Cause:
  This error typically occurs when:
  
  A policy is being created or modified, and the start time is set to a value that is later than the end time.
  There may be a misconfiguration in the time settings of the policy, possibly due to user input errors or system defaults that were not adjusted correctly.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Policy Configuration:
  
  Navigate to the policy configuration screen in the SAP CRM system.
  Review the start and end time fields for the policy in question.
  Ensure that the start time is set to a value that is earlier than the end time.
  
  
  
  Adjust Time Settings:
  
  If the start time is indeed later than the end time, adjust the start time to a value that is earlier than the end time.
  Save the changes and try to execute the action that triggered the error again.
  
  
  
  Validation:
  
  After making the adjustments, validate the policy to ensure that there are no other configuration issues.
  Test the policy to confirm that it is functioning as expected.
  
  
  
  Consult Documentation:
  
  If you are unsure about the correct time settings or the implications of the policy, refer to the SAP documentation or help resources related to CRM policies.
  
  
  
  Seek Help from SAP Support:
  
  If the issue persists after making the necessary adjustments, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration.
  
  
  
  Related Information:
  
  Policy Management in SAP CRM: Understanding how policies work in SAP CRM can help prevent similar issues in the future. Policies are often used for managing workflows, service requests, and other customer interactions.
  Time Zone Considerations: Ensure that the time settings are consistent with the time zone settings of your SAP system, as discrepancies can lead to confusion regarding start and end times.
  User Training: Providing training for users who configure policies can help minimize errors related to time settings and improve overall system usage.
  
  By following these steps, you should be able to resolve the CRM_ERMS_POLICY_UI009 error and ensure that your policy configurations are correct.