How To Fix CRM_ERMS_POLICY_UI008 - Policy already exists

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERMS_POLICY_UI - Messages for ERMS Policy UI

• Message number: 008

• Message text: Policy already exists

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERMS_POLICY_UI008 - Policy already exists ?

  The SAP error message CRM_ERMS_POLICY_UI008 indicates that a policy you are trying to create or modify in the SAP Customer Relationship Management (CRM) system already exists. This error typically occurs in the context of the SAP CRM's Enterprise Resource Management System (ERMS) when dealing with service requests, email handling, or other related processes.
  
  Cause:
  
  Duplicate Policy Creation: The most common cause of this error is an attempt to create a new policy with the same identifier or name as an existing policy.
  System 
  Configuration Issues: There may be issues in the system configuration or data inconsistencies that lead to the system not recognizing the existing policy correctly.
  User Permissions: Sometimes, user permissions may restrict the ability to view existing policies, leading to attempts to create duplicates.
  
  
  Solution:
  
  Check Existing Policies: Before creating a new policy, check the existing policies in the system to ensure that you are not duplicating an existing one. You can do this