How To Fix CRM_ERMS_POLICY_UI012 - Rule &1 contains empty action(s)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERMS_POLICY_UI - Messages for ERMS Policy UI

• Message number: 012

• Message text: Rule &1 contains empty action(s)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERMS_POLICY_UI012 - Rule &1 contains empty action(s) ?

  The SAP error message CRM_ERMS_POLICY_UI012 indicates that there is a problem with a rule in the CRM (Customer Relationship Management) system, specifically within the context of the ERMS (Email Response Management System) policy. The message states that the rule contains empty actions, which means that one or more actions defined in the rule are not properly configured or are missing.
  Cause:
  
  Empty Action Definition: The rule may have been created or modified without specifying the necessary actions, or actions may have been inadvertently deleted.
  Configuration Errors: There may be issues in the configuration of the ERMS policy or the specific rule that lead to actions not being defined correctly.
  System Updates or Changes: Recent updates or changes to the system might have affected the existing rules and their actions.
  
  Solution:
  
  
  Review the Rule Configuration:
  
  Go to the ERMS policy management area in your SAP CRM system.
  Locate the specific rule mentioned in the error message (Rule &1).
  Check the actions defined for this rule and ensure that all required actions are properly configured.
  
  
  
  Add or Modify Actions:
  
  If you find that there are empty actions, you will need to either add the necessary actions or modify existing ones to ensure they are not empty.
  Ensure that each action has the required parameters and is correctly set up to perform the intended function.
  
  
  
  Test the Rule:
  
  After making the necessary changes, test the rule to ensure that it works as expected and that the error message no longer appears.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for detailed guidance on configuring ERMS policies and rules.
  
  
  
  Seek Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to access and manage CRM orders and rules.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide additional guidance related to ERMS policies and rules.
  Training and Documentation: Ensure that users involved in configuring ERMS policies are adequately trained and have access to the necessary documentation to avoid similar issues in the future.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_ERMS_POLICY_UI012 error message.