How To Fix CRM_ERMS_REPOSITORY011 - From Date/Time of '&2' was changed to &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERMS_REPOSITORY - Messages for EMRS Repository

• Message number: 011

• Message text: From Date/Time of '&2' was changed to &3

What causes this issue?

The system adjusted the <LS>From Date/Time</> of variant '&v2&' of
policy '&v1&' to &v3& for one of the following reasons:
Another variant of policy '&v1&' already started at the exact date and
time
You deleted another variant of policy '&v1&', which started on &v3&. The
system had to adjust the start of the next variant to ensure that there
was always an active variant from that start date and time.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERMS_REPOSITORY011 - From Date/Time of '&2' was changed to &3 ?

  The SAP error message CRM_ERMS_REPOSITORY011 typically indicates that there is an issue related to the date and time settings in the CRM system, specifically in the context of the ERMS (Email Response Management System) repository. The message suggests that the "From Date/Time" of a certain record has been changed, which may lead to inconsistencies or issues in processing.
  Cause:
  
  Date/Time Changes: The error is triggered when the "From Date/Time" of a record is modified, possibly due to user input or system processes.
  Data Consistency Issues: The change in date/time may lead to conflicts with existing records or processes that rely on the original date/time settings.
  Configuration Issues: There may be configuration settings in the ERMS or CRM system that are not aligned with the expected date/time formats or values.
  
  Solution:
  
  Check Date/Time Settings: Review the date/time settings in the CRM system to ensure they are correctly configured. This includes checking the time zone settings and ensuring that they align with the expected values.
  Review Changes: Investigate the changes made to the "From Date/Time" field. Determine if the change was intentional and if it aligns with the business process.
  Data Validation: Validate the data integrity of the records involved. Ensure that there are no conflicting records that could cause issues due to the date/time change.
  Revert Changes: If the change was not intended, consider reverting the "From Date/Time" to its original value to resolve the error.
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance related to the CRM ERMS module and this error message.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide patches and updates.
  System Logs: Review system logs for additional context or related error messages that may provide more insight into the issue.
  User Training: Ensure that users are trained on the correct procedures for entering and modifying date/time fields to prevent unintentional changes.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.