How To Fix CRM_ERMS_REPOSITORY021 - To Date/Time of '&2' was changed to &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERMS_REPOSITORY - Messages for EMRS Repository

• Message number: 021

• Message text: To Date/Time of '&2' was changed to &3

What causes this issue?

The system extended the <LS>To Date/Time</> of variant '&v2&' of policy
'&v1&' to &v3& for one of the following reasons:
To match the start of validity of the next variant
To extend indefinitely into the future, if this is the last variant

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERMS_REPOSITORY021 - To Date/Time of '&2' was changed to &3 ?

  The SAP error message CRM_ERMS_REPOSITORY021 indicates that the "To Date/Time" of a specific record (identified by '&2') has been changed to a new value ('&3'). This message typically arises in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Enterprise Resource Management System (ERMS) functionalities.
  Cause:
  The error message is usually triggered when there is an inconsistency or conflict in the date/time values being processed. This can happen due to:
  
  Data Entry Errors: Users may have entered incorrect date/time values.
  System Updates: Changes made by other processes or users that affect the date/time fields.
  Business Logic: The system may have rules that automatically adjust date/time values based on certain conditions.
  
  Solution:
  To resolve this issue, you can take the following steps:
  
  
  Review the Record: Check the specific record identified by '&2' to understand the context of the date/time change. Look for any discrepancies in the date/time fields.
  
  
  Check for Conflicts: Investigate if there are any other processes or users that might be updating the same record simultaneously, leading to conflicts.
  
  
  Validate Input Data: Ensure that the date/time values being entered or processed are valid and conform to the expected formats and business rules.
  
  
  Adjust Business Logic: If the change is due to business logic, review the rules that govern date/time adjustments and modify them if necessary.
  
  
  Consult Documentation: Refer to SAP documentation or support notes related to the CRM ERMS module for any known issues or additional guidance.
  
  
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help you navigate to the records or settings related to this error.
  SAP Notes: Search for SAP Notes that may address this specific error message or provide patches and updates.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.