How To Fix CRM_ERMS_EMAILCLIENT001 - Mail form &1 is used in policy &2, rule &3, and action &4

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERMS_EMAILCLIENT - Email, mailform related messages

• Message number: 001

• Message text: Mail form &1 is used in policy &2, rule &3, and action &4

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERMS_EMAILCLIENT001 - Mail form &1 is used in policy &2, rule &3, and action &4 ?

  The SAP error message CRM_ERMS_EMAILCLIENT001 indicates that there is an issue related to the email form being used in a specific policy, rule, and action within the SAP CRM system. This error typically arises in the context of the SAP CRM Email Response Management System (ERMS) when there is a problem with the configuration of email forms.
  Cause:
  The error message is triggered when:
  
  The specified mail form (&1) is being referenced in a policy (&2), rule (&3), and action (&4) that may not be correctly configured or is missing.
  There may be inconsistencies or conflicts in the configuration of the email forms, policies, rules, or actions.
  The mail form might have been deleted or is inactive, leading to the inability to process the email as expected.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Mail Form Configuration:
  
  Go to the transaction code for maintaining mail forms (usually CRMD_ORDER or CRMD_ORDERADM_H).
  Verify that the mail form specified in the error message exists and is active.
  
  
  
  Review Policy, Rule, and Action:
  
  Navigate to the configuration of the ERMS policies, rules, and actions.
  Ensure that the policy (&2), rule (&3), and action (&4) are correctly set up and that they reference the correct mail form.
  
  
  
  Test the Configuration:
  
  After making any necessary adjustments, test the configuration to ensure that the email can be processed without errors.
  
  
  
  Check for Dependencies:
  
  Ensure that there are no dependencies or other configurations that might be affecting the mail form's usage.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details on configuring ERMS and handling mail forms.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the configurations, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  CRMD_ORDER - For managing CRM orders and related configurations.
  CRMD_ORDERADM_H - For accessing the administration of CRM orders.
  
  
  
  SAP Notes:
  
  Check for any relevant SAP Notes that might address known issues or provide additional guidance on configuring ERMS and mail forms.
  
  
  
  Documentation:
  
  Review the SAP Help Portal for detailed documentation on Email Response Management and related configurations.
  
  
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_ERMS_EMAILCLIENT001 error message.