How To Fix CRM_ERMS_EMAILCLIENT002 - HTML mail display is disabled; HTML content was removed from mail

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERMS_EMAILCLIENT - Email, mailform related messages

• Message number: 002

• Message text: HTML mail display is disabled; HTML content was removed from mail

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERMS_EMAILCLIENT002 - HTML mail display is disabled; HTML content was removed from mail ?

  The SAP error message CRM_ERMS_EMAILCLIENT002 indicates that the HTML mail display is disabled in the SAP system, which results in the removal of HTML content from the email. This can occur in the context of the SAP Customer Relationship Management (CRM) system when sending or receiving emails that contain HTML formatting.
  Cause:
  
  HTML Display Disabled: The primary cause of this error is that the HTML display option for emails is disabled in the SAP system settings. This is a security measure to prevent potential risks associated with HTML content, such as malicious scripts or phishing attempts.
  User Settings: Individual user settings may also restrict the display of HTML content in emails.
  System Configuration: The system may be configured to only allow plain text emails for security or compatibility reasons.
  
  Solution:
  To resolve this issue, you can take the following steps:
  
  
  Enable HTML Display:
  
  Navigate to the SAP GUI and access the relevant configuration settings.
  Go to the transaction code SO20 (or the relevant transaction for email settings).
  Check the settings for HTML email display and enable it if it is currently disabled.
  
  
  
  User Profile Settings:
  
  Check the user profile settings to ensure that the user has the appropriate permissions to view HTML emails.
  You can do this by going to the user settings in the SAP system and looking for email preferences.
  
  
  
  System Administrator Action:
  
  If you do not have the necessary permissions to change these settings, contact your system administrator to enable HTML email display for the entire system or for specific users.
  
  
  
  Testing:
  
  After making the changes, send a test email to verify that HTML content is now being displayed correctly.
  
  
  
  Related Information:
  
  Security Considerations: While enabling HTML email display can enhance the visual presentation of emails, it is important to consider the security implications. Ensure that your system has adequate security measures in place to mitigate risks associated with HTML content.
  Documentation: Refer to the SAP Help Portal or specific SAP Notes related to email configuration in CRM for detailed guidance and best practices.
  Updates and Patches: Ensure that your SAP system is up to date with the latest patches and updates, as these may include improvements or fixes related to email handling.
  
  By following these steps, you should be able to resolve the CRM_ERMS_EMAILCLIENT002 error and enable the display of HTML content in emails within your SAP CRM system.