How To Fix CRM_ERMS_EMAILCLIENT003 - E-mail has not been sent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERMS_EMAILCLIENT - Email, mailform related messages

• Message number: 003

• Message text: E-mail has not been sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERMS_EMAILCLIENT003 - E-mail has not been sent ?

  The SAP error message CRM_ERMS_EMAILCLIENT003 indicates that an email has not been sent successfully from the SAP system. This error can arise due to various reasons, and understanding the cause is essential for troubleshooting and resolving the issue. Below are some common causes, potential solutions, and related information:
  Causes:
  
  
  Configuration Issues: The email sending configuration in the SAP system may not be set up correctly. This includes settings for the SMTP server, email client, or other related configurations.
  
  
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the SMTP server.
  
  
  Authorization Issues: The user or the system may lack the necessary authorizations to send emails.
  
  
  Invalid Email Address: The recipient's email address may be incorrectly formatted or invalid.
  
  
  Email Client Settings: The email client settings in the SAP system may not be properly configured, leading to failures in sending emails.
  
  
  System Errors: There may be underlying system errors or issues with the SAP application itself.
  
  
  Solutions:
  
  
  Check SMTP Configuration:
  
  Go to transaction SCOT (SAPconnect Administration) and verify the SMTP settings.
  Ensure that the SMTP server address, port, and other parameters are correctly configured.
  
  
  
  Test Email Sending:
  
  Use the Test function in SCOT to send a test email to verify that the configuration is working.
  
  
  
  Review Logs:
  
  Check the application logs for any detailed error messages that can provide more context about the failure. You can use transaction SLG1 to view logs related to the email sending process.
  
  
  
  Check Network Connectivity:
  
  Ensure that the SAP system can reach the SMTP server. You can use tools like ping or telnet to test connectivity.
  
  
  
  Validate Email Addresses:
  
  Ensure that the email addresses being used are valid and correctly formatted.
  
  
  
  Review Authorizations:
  
  Check if the user or the system has the necessary authorizations to send emails. This may involve reviewing roles and authorizations in transaction PFCG.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to email sending.
  
  
  
  Check Email Client Settings:
  
  Ensure that the email client settings in the SAP system are correctly configured, including any required authentication settings.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for detailed information on configuring SAPconnect and troubleshooting email issues.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, especially if it appears to be a bug or a more complex issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to ensure that emails can be sent successfully from your SAP system.