How To Fix CRM_ERMS_CAT_MSG021 - Code "&1" is assigned to &2 different categories

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERMS_CAT_MSG - Coherent Categorization - Messages

• Message number: 021

• Message text: Code "&1" is assigned to &2 different categories

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERMS_CAT_MSG021 - Code "&1" is assigned to &2 different categories ?

  The SAP error message CRM_ERMS_CAT_MSG021 indicates that a specific code (represented by "&1") is assigned to multiple categories (represented by "&2"). This typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Enterprise Resource Management System (ERMS) and its categorization of messages or tickets.
  Cause:
  
  Duplicate Category Assignment: The error arises when a code that is supposed to be unique is found in more than one category. This can happen due to incorrect configuration or data entry errors.
  Data Migration Issues: If data has been migrated from another system or if there have been changes in the categorization structure, it may lead to overlapping assignments.
  Configuration Errors: Misconfiguration in the categorization settings within the CRM system can lead to this issue.
  
  Solution:
  
  
  Check Category Assignments:
  
  Go to the configuration settings for categories in the CRM system.
  Verify the assignments of the code in question to ensure it is not assigned to multiple categories.
  
  
  
  Remove Duplicate Assignments:
  
  If you find that the code is indeed assigned to multiple categories, decide which category it should belong to and remove the duplicate assignments.
  
  
  
  Review Configuration:
  
  Review the configuration settings for categories and ensure that the categorization logic is correctly set up to prevent future duplicates.
  
  
  
  Data Cleanup:
  
  If the issue arose from data migration, perform a data cleanup to ensure that the categorization is consistent and adheres to the business rules.
  
  
  
  Testing:
  
  After making changes, test the categorization functionality to ensure that the error does not reoccur.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to access and manage CRM orders and their categories.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Refer to the SAP Help Portal for detailed documentation on configuring categories in CRM and ERMS.
  Support: If the issue persists after troubleshooting, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the error message CRM_ERMS_CAT_MSG021 and ensure that your category assignments are correctly configured.