How To Fix CRM_ERMS_CAT_MSG019 - Schema overlaps with released schemas in application area (&1, &2, &3)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERMS_CAT_MSG - Coherent Categorization - Messages

• Message number: 019

• Message text: Schema overlaps with released schemas in application area (&1, &2, &3)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERMS_CAT_MSG019 - Schema overlaps with released schemas in application area (&1, &2, &3) ?

  The SAP error message CRM_ERMS_CAT_MSG019 indicates that there is a conflict with the schema definitions in the application area specified. This typically occurs when there are overlapping or conflicting schema definitions in the CRM (Customer Relationship Management) system, particularly in the context of the ERMS (Email Response Management System) component.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Schema Overlap: There are multiple schemas defined for the same application area that overlap in terms of their definitions or configurations.
  Incorrect Configuration: The configuration of the schemas may not be set up correctly, leading to conflicts.
  Transport Issues: If schemas were transported from one system to another (e.g., from development to production), there may be conflicts with existing schemas.
  Versioning Issues: Different versions of schemas may be causing conflicts if they are not properly managed.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Existing Schemas:
  
  Go to the transaction code CRMD_ORDER or CRMD_ORDERADM_H to review the existing schemas in the application area specified in the error message.
  Identify any overlapping schemas that may be causing the conflict.
  
  
  
  Modify or Delete Conflicting Schemas:
  
  If you find overlapping schemas, you may need to modify or delete one of them to eliminate the conflict.
  Ensure that the remaining schema is correctly configured and meets the requirements of your business processes.
  
  
  
  Transport Management:
  
  If the issue arose after a transport, check the transport logs to see if any schemas were incorrectly transported.
  You may need to revert the transport or manually adjust the schemas in the target system.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to schema management in CRM and ERMS to ensure that you are following best practices.
  
  
  
  Testing:
  
  After making changes, test the configuration to ensure that the error no longer occurs and that the system behaves as expected.
  
  
  
  Seek Help from SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for assistance. Provide them with the error message details and any relevant configuration information.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SPRO for configuration.
  SAP Notes: Search for SAP Notes related to CRM and ERMS schema management for additional guidance and troubleshooting steps.
  Documentation: Review the official SAP Help Portal for detailed documentation on CRM and ERMS configuration.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_ERMS_CAT_MSG019 error in your SAP system.