How To Fix CRM_EMAIL_ACTIVITY021 - More than one campaign found; select one

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL_ACTIVITY - messages used for basic email functionality

• Message number: 021

• Message text: More than one campaign found; select one

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL_ACTIVITY021 - More than one campaign found; select one ?

  The SAP error message CRM_EMAIL_ACTIVITY021 indicates that when trying to create or process an email activity in the SAP CRM system, the system has found more than one campaign that matches the criteria, and it requires the user to select one specific campaign to proceed.
  
  Cause:
  This error typically occurs in scenarios where:
  
  The user is attempting to create an email activity linked to a campaign, but there are multiple campaigns that meet the selection criteria (e.g., similar names, dates, or other attributes).
  The system cannot determine which campaign to associate with the email activity because of the ambiguity.
  
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Review Campaigns: Check the list of campaigns that are available in the system. You can do this by navigating to the campaign management area in SAP CRM.
  
  
  Refine Selection Criteria: If you are using a selection screen or a search function, try to refine your search criteria to narrow