How To Fix CRM_EMAIL_ACTIVITY019 - More than one opportunity found; select one

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL_ACTIVITY - messages used for basic email functionality

• Message number: 019

• Message text: More than one opportunity found; select one

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL_ACTIVITY019 - More than one opportunity found; select one ?

  The SAP error message CRM_EMAIL_ACTIVITY019 indicates that when trying to create or process an email activity in the SAP CRM system, the system has found more than one opportunity related to the context in which you are working. This situation requires you to specify which opportunity you want to associate with the email activity.
  Cause:
  This error typically occurs in scenarios where:
  
  The email activity you are trying to create or link to is associated with multiple opportunities in the system.
  The system cannot determine which specific opportunity you intend to use, leading to ambiguity.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Identify Opportunities: Check the list of opportunities that are related to the context of your email activity. You may need to look at the customer or account details to see which opportunities are available.
  
  
  Select an Opportunity: Once you have identified the relevant opportunities, you need to select one of them explicitly. This may involve:
  
  Navigating to the opportunity selection screen.
  Choosing the specific opportunity you want to associate with the email activity.
  
  
  
  Re-attempt the Action: After selecting the appropriate opportunity, try to create or process the email activity again.
  
  
  Related Information:
  
  User Permissions: Ensure that you have the necessary permissions to view and select opportunities in the CRM system.
  System Configuration: If this issue occurs frequently, it may be worth checking the system configuration to see if there are settings that can help reduce the number of opportunities linked to a single email activity.
  Documentation: Refer to SAP documentation or help resources for more detailed guidance on handling email activities and opportunities in your specific version of SAP CRM.
  Support: If the problem persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to resolve the error and successfully create or process your email activity in SAP CRM.