How To Fix CRM_EMAIL_ACTIVITY020 - More than one lead found; select one

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL_ACTIVITY - messages used for basic email functionality

• Message number: 020

• Message text: More than one lead found; select one

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL_ACTIVITY020 - More than one lead found; select one ?

  The SAP error message CRM_EMAIL_ACTIVITY020 indicates that the system has found multiple leads that match the criteria for a specific action, and it requires the user to select one lead to proceed. This typically occurs in the context of CRM (Customer Relationship Management) activities, particularly when dealing with email activities or lead management.
  Cause:
  
  Multiple Leads: The primary cause of this error is that the system has identified more than one lead that meets the search criteria or parameters you have provided. This can happen if:
  
  The search criteria are too broad.
  There are multiple leads associated with the same customer or account.
  The system is unable to uniquely identify a lead based on the provided information.
  
  
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Refine Search Criteria: Narrow down your search criteria to ensure that it is specific enough to return a single lead. This may involve adding more filters or parameters to your search.
  
  
  Select a Lead: If you are presented with a list of leads, you will need to manually select one lead from the list to proceed with your action. Look for the lead that best matches your intended action or context.
  
  
  Check for Duplicates: Investigate why multiple leads exist. If there are duplicates, consider merging them or cleaning up the data to prevent similar issues in the future.
  
  
  Consult Documentation: If you are unsure about how to refine your search or select a lead, refer to the SAP CRM documentation or user guides for specific instructions related to your version of the software.
  
  
  Contact Support: If the issue persists or if you believe it is a system error, consider reaching out to your SAP support team or consulting with a technical expert who can provide further assistance.
  
  
  Related Information:
  
  SAP CRM Documentation: Check the official SAP Help Portal for detailed documentation on CRM email activities and lead management.
  User Training: Ensure that users are trained on how to effectively use the CRM system, including how to search for leads and manage email activities.
  Data Management: Regularly review and clean your CRM data to minimize duplicates and ensure that leads are properly categorized.
  
  By following these steps, you should be able to resolve the error and continue with your CRM activities effectively.