How To Fix CRM_EMAIL_ACTIVITY020 - More than one lead found; select one

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL_ACTIVITY - messages used for basic email functionality

• Message number: 020

• Message text: More than one lead found; select one

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL_ACTIVITY020 - More than one lead found; select one ?

  The SAP error message CRM_EMAIL_ACTIVITY020 indicates that the system has found multiple leads that match the criteria for a specific action, and it requires the user to select one lead to proceed. This typically occurs in the context of CRM (Customer Relationship Management) activities, particularly when dealing with email activities or lead management.
  
  Cause:
  
  Multiple Leads: The primary cause of this error is that the system has identified more than one lead that meets the search criteria or parameters you have provided. This can happen if:
  The search criteria are too broad.
  There are multiple leads associated with the same customer or account.
  The system is unable to uniquely identify a lead based on the provided information.
  
  
  
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Refine Search Criteria: Narrow down your search criteria to ensure that it is specific enough to return a single lead. This may involve adding more filters or parameters to your