How To Fix CRM_EMAIL402 - Character format &1 does not exist; Use the F4 help

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 402

• Message text: Character format &1 does not exist; Use the F4 help

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL402 - Character format &1 does not exist; Use the F4 help ?

  The SAP error message CRM_EMAIL402 indicates that there is an issue with the character format specified in the system. This error typically arises when the system is unable to recognize or find the specified character format, which is often related to email formatting or character encoding settings.
  Cause:
  
  Invalid Character Format: The character format specified in the email settings or configuration does not exist in the system.
  Configuration Issues: There may be a misconfiguration in the email settings or the character formats available in the system.
  Missing Customization: If the system has been customized, the required character format may not have been defined or activated.
  
  Solution:
  
  Use F4 Help: As suggested in the error message, use the F4 help option to view the available character formats. This will allow you to select a valid character format from the list.
  Check Configuration: 
  
  Navigate to the relevant configuration settings in SAP (e.g., transaction SPRO) and check the email settings.
  Ensure that the character formats are correctly defined and available for use.
  
  
  Define Missing Formats: If the required character format is not available, you may need to define it in the system. This can involve customizing the character formats in the relevant configuration area.
  Consult Documentation: Review SAP documentation or help resources for guidance on character formats and email settings.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration or SCOT for email settings.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Character Encoding: Familiarize yourself with character encoding standards (like UTF-8) that may be relevant to your email configurations.
  
  By following these steps, you should be able to resolve the CRM_EMAIL402 error and ensure that the correct character format is used in your SAP system.