How To Fix CRM_EMAIL401 - Formatting Error

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 401

• Message text: Formatting Error

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL401 - Formatting Error ?

  The SAP error message CRM_EMAIL401, which indicates a "Formatting Error," typically occurs in the context of email processing within the SAP Customer Relationship Management (CRM) system. This error can arise due to various reasons related to the formatting of the email content or the configuration settings.
  Causes:
  
  Invalid Email Format: The email address or the content being sent may not conform to the expected format.
  Special Characters: The presence of unsupported special characters in the email body or subject line can lead to formatting issues.
  HTML Formatting Issues: If the email is being sent in HTML format, improper HTML tags or structure can cause this error.
  Configuration Issues: Incorrect settings in the email configuration within SAP CRM can lead to formatting errors.
  Missing Required Fields: Certain required fields in the email template or configuration may be missing or incorrectly filled.
  
  Solutions:
  
  Check Email Addresses: Ensure that all email addresses are valid and correctly formatted.
  Review Email Content: Look for any special characters or formatting issues in the email body and subject. Remove or replace any problematic characters.
  Validate HTML: If sending HTML emails, validate the HTML code to ensure it is well-formed and adheres to standards.
  Configuration Review: Check the email configuration settings in SAP CRM. Ensure that all necessary parameters are correctly set.
  Template Verification: If using email templates, verify that all required fields are filled out correctly and that the template is properly configured.
  Debugging: Use transaction codes like SLG1 (Application Log) to check for detailed logs related to the error, which can provide more context on what went wrong.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to CRM_EMAIL401. SAP frequently updates its knowledge base with solutions for common errors.
  Documentation: Refer to the official SAP documentation for CRM email processing to understand the expected formats and configurations.
  Community Forums: Engage with SAP community forums or support channels where other users may have encountered and resolved similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP support team or reach out to SAP directly for further assistance.