How To Fix CRM_EMAIL350 - HTML cannot be displayed in design mode

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 350

• Message text: HTML cannot be displayed in design mode

What causes this issue?

In the configuration, you have defined that you want to edit HTML text
blocks using a design editor (i.e. an editor in which you can see
exactly how the e-mail will look). Unfortunately it is not possible to
use this editor due to an internal error. The reason for this is that
the TCP/IP connection &V1& does not work.

System Response

For HTML mails, the system switches to the source text view.

How to fix this error?

Inform your system adminstrator. The TCP/IP node in transaction SM59 is
not working and therefore no connection can be made to the SAP J2EE Java
server.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL350 - HTML cannot be displayed in design mode ?

  The SAP error message CRM_EMAIL350, which states "HTML cannot be displayed in design mode," typically occurs in the context of the SAP CRM system when users are trying to create or edit email templates using HTML content. This error indicates that the system is unable to render the HTML content in the design mode of the email template editor.
  Causes:
  
  Invalid HTML Code: The HTML code used in the email template may contain errors or unsupported tags that prevent it from being displayed correctly.
  Browser Compatibility: The browser being used may not fully support the features required to render the HTML in design mode.
  System Configuration: There may be configuration issues within the SAP CRM system that affect how HTML content is processed.
  Missing MIME Types: The system may not have the necessary MIME types configured to handle HTML content properly.
  
  Solutions:
  
  Validate HTML Code: Check the HTML code for any syntax errors or unsupported tags. Use an HTML validator to ensure that the code is correct.
  Use Plain Text: If the HTML content is not essential, consider switching to plain text mode for the email template.
  Browser Check: Try using a different web browser or updating the current browser to the latest version to see if the issue persists.
  Check System Settings: Review the configuration settings in SAP CRM related to email templates and HTML rendering. Ensure that all necessary settings are correctly configured.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error message.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  SAP CRM Documentation: Refer to the official SAP documentation for CRM email templates for best practices and guidelines on using HTML in email templates.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  Testing Environment: If possible, replicate the issue in a testing environment to troubleshoot without affecting production data.
  
  By following these steps, you should be able to identify the cause of the CRM_EMAIL350 error and implement a suitable solution.