How To Fix CRM_EMAIL326 - Enter a business partner if you want to test the entire process

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 326

• Message text: Enter a business partner if you want to test the entire process

What causes this issue?

You have selected the indicator <DS:DE.CRM_IM_TEST_PROCESS>Test entire
process</> yet you have also specified that the test be performed
<ZH>without</> business partners.

System Response

If you continue, the system will store tracking information in the
<DS:GLOS.E9F360AC5F56D411AB370060B03C3B0B>mailing list</> for this
test. However, no tracking information will be included in the URLs
since this is only possible if business partners are specified.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL326 - Enter a business partner if you want to test the entire process ?

  The SAP error message CRM_EMAIL326 indicates that a business partner must be specified in order to test the entire email process in the CRM system. This error typically arises when you are trying to execute a function related to email communication (such as sending an email) without having a business partner defined in the relevant context.
  Cause:
  
  Missing Business Partner: The primary cause of this error is that the system requires a business partner (such as a customer, vendor, or contact) to be specified for the email process to function correctly.
  Configuration Issues: There may be configuration settings in the CRM system that are not set up correctly, leading to the requirement for a business partner not being met.
  Testing Environment: If you are in a testing environment, it is possible that the necessary data (like business partners) has not been created or is incomplete.
  
  Solution:
  
  Specify a Business Partner: Ensure that you enter a valid business partner in the relevant field before attempting to test the email process. This can usually be done in the transaction or screen where you are trying to send the email.
  Check Business Partner Data: Verify that the business partner you are trying to use is correctly set up in the system. This includes checking that the partner has valid email addresses and is active.
  Review Configuration: If you are responsible for system configuration, review the settings related to email communication in the CRM system to ensure that all necessary parameters are correctly configured.
  Testing with Sample Data: If you are in a testing environment, consider creating sample business partner data to facilitate testing of the email process.
  
  Related Information:
  
  Business Partner Role: In SAP CRM, business partners can have different roles (e.g., customer, supplier, contact person). Ensure that the role assigned to the business partner is appropriate for the email communication you are trying to test.
  Email Configuration: Check the email configuration settings in SAP CRM, including SMTP settings, to ensure that the system is set up to send emails correctly.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner) to manage and create business partners, and CRMD_ORDER for managing CRM orders, which may also involve email communication.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP documentation for further troubleshooting.