How To Fix CRM_EMAIL328 - Mail form &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 328

• Message text: Mail form &1 does not exist

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL328 - Mail form &1 does not exist ?

  The SAP error message CRM_EMAIL328 indicates that a specific mail form (identified by &1) does not exist in the system. This error typically occurs when trying to send an email using a mail form that has not been defined or is not available in the system.
  Cause:
  
  Missing Mail Form: The specified mail form has not been created or is not available in the system.
  Incorrect Form Name: The name of the mail form being referenced may be incorrect or misspelled.
  Authorization Issues: The user may not have the necessary authorizations to access the mail form.
  Transport Issues: If the mail form was recently transported from another system, it may not have been properly imported or activated.
  
  Solution:
  
  
  Check Mail Form Existence:
  
  Go to transaction code CRMD_ORDER or SORE to check if the mail form exists.
  Navigate to the relevant area where mail forms are defined (e.g., transaction SFP for Smart Forms or SE71 for SAPscript).
  
  
  
  Create or Modify Mail Form:
  
  If the mail form does not exist, you may need to create it using the appropriate transaction (e.g., SFP for Smart Forms).
  If the form exists but is not correctly configured, you may need to modify it.
  
  
  
  Verify Form Name:
  
  Ensure that the name of the mail form being referenced in the code or configuration is correct.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access and use the mail form.
  
  
  
  Transport Check:
  
  If the mail form was recently transported, check the transport logs to ensure it was successfully imported and activated.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to CRM email forms for any specific requirements or configurations.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  CRMD_ORDER: For managing CRM orders and related documents.
  SFP: For creating and managing Smart Forms.
  SE71: For creating and managing SAPscript forms.
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance regarding mail forms in CRM.
  
  
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting the SAP Community for further assistance.
  
  
  By following these steps, you should be able to resolve the CRM_EMAIL328 error and ensure that the mail form is correctly set up in your SAP system.