How To Fix CRM_EMAIL325 - Enter a country code and a fax number

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 325

• Message text: Enter a country code and a fax number

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL325 - Enter a country code and a fax number ?

  The SAP error message CRM_EMAIL325 typically indicates that there is a missing or invalid country code and fax number in the system. This error often occurs when trying to send an email or fax through the SAP Customer Relationship Management (CRM) system, and the required fields for the fax number are not properly filled out.
  Cause:
  
  Missing Country Code: The country code field is empty or not filled in correctly.
  Missing Fax Number: The fax number field is empty or contains invalid characters.
  Incorrect Formatting: The country code or fax number may not be in the expected format.
  Data Entry Error: There may be a simple typographical error in the input fields.
  
  Solution:
  To resolve the CRM_EMAIL325 error, follow these steps:
  
  
  Check the Input Fields:
  
  Ensure that both the country code and fax number fields are filled out.
  The country code should be a valid two or three-digit code (e.g., "1" for the USA, "44" for the UK).
  The fax number should be a valid number without any special characters (except for the plus sign if needed).
  
  
  
  Validate the Data:
  
  Make sure that the country code corresponds to the correct country.
  Verify that the fax number is complete and accurate.
  
  
  
  Format Correctly:
  
  Ensure that the country code and fax number are formatted correctly according to the system's requirements.
  
  
  
  Check User Permissions:
  
  Ensure that the user has the necessary permissions to send faxes or emails through the CRM system.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or help files for specific formatting requirements for fax numbers and country codes.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with a technical expert for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  System Configuration: Review the configuration settings in the SAP CRM system related to communication methods (fax, email) to ensure they are set up correctly.
  User Training: Ensure that users are trained on how to properly enter fax numbers and country codes in the system to avoid future errors.
  
  By following these steps, you should be able to resolve the CRM_EMAIL325 error and successfully send faxes or emails through the SAP CRM system.