CRM_EMAIL323 - There is no mail address defined for user &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 323

• Message text: There is no mail address defined for user &1

What causes this issue?

You want to send a mail but under the section <LS>Sender</> you have
specified neither a <DS:DE.CRMT_IM_E_ID>sender address ID</> nor a
<DS:DE.CRM_IM_SEND_PARTNER>sender</>.
If both these fields are empty, the system checks whether an E-mail
address is maintained in your user master record. If not, the mail
cannot be sent.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Enter a sender address ID, a sender, or maintain an E-mail address in
your <DS:TRAN.SU01>user master record</> (the field <LS>Internet mail
</> on the <LS>Address</> tabstrip).

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL323 - There is no mail address defined for user &1 ?

  The SAP error message CRM_EMAIL323 indicates that there is no email address defined for the user specified in the error message. This can occur in various scenarios, particularly when trying to send emails from the SAP CRM system.
  Cause:
  
  Missing Email Address: The primary cause of this error is that the user profile does not have an email address assigned to it.
  User Data Incomplete: The user master data may be incomplete or not properly maintained.
  Incorrect User ID: The user ID specified in the error message may be incorrect or not exist in the system.
  
  Solution:
  To resolve the CRM_EMAIL323 error, follow these steps:
  
  
  Check User Master Data:
  
  Go to transaction code SU01 (User Maintenance).
  Enter the user ID mentioned in the error message and click on "Display".
  Check the "Address" tab to see if an email address is defined. If not, you need to add a valid email address.
  
  
  
  Maintain Email Address:
  
  If the email address is missing, click on the "Change" button and enter a valid email address in the "Internet" field.
  Save the changes.
  
  
  
  Verify User Role and Authorizations:
  
  Ensure that the user has the necessary roles and authorizations to send emails from the system.
  
  
  
  Check Email Configuration:
  
  Ensure that the email configuration in the SAP system is correctly set up. This includes checking the SMTP settings if emails are being sent externally.
  
  
  
  Test Email Functionality:
  
  After updating the user data, test the email functionality again to see if the error persists.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU10: Mass User Maintenance (if you need to update multiple users)
  
  
  
  Email Configuration:
  
  Check transaction SCOT for the configuration of the SMTP node and ensure that the email sending settings are correctly configured.
  
  
  
  User Roles:
  
  Ensure that the user has the necessary roles assigned that allow them to send emails.
  
  
  
  By following these steps, you should be able to resolve the CRM_EMAIL323 error and ensure that the user can send emails from the SAP CRM system.