How To Fix CRM_EMAIL324 - Enter an SMS service and an SMS number

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 324

• Message text: Enter an SMS service and an SMS number

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL324 - Enter an SMS service and an SMS number ?

  The SAP error message CRM_EMAIL324 indicates that there is a requirement to enter both an SMS service and an SMS number when attempting to send an SMS message through the SAP Customer Relationship Management (CRM) system. This error typically arises in scenarios where SMS functionality is being utilized, such as sending notifications or alerts via SMS.
  
  Cause:
  
  Missing SMS Service: The system requires a defined SMS service to route the SMS message correctly. If this is not specified, the system cannot process the request.
  Missing SMS Number: The recipient's SMS number must be provided to ensure that the message can be sent to the correct destination. If this is missing, the system will not know where to send the SMS.
  
  Configuration Issues: There may be issues with the configuration of the SMS service in the SAP system, leading to the inability to send messages.
  
  
  Solution:
  
  Enter SMS Service: Ensure that you have selected or entered a