How To Fix CRM_EMAIL304 - Mail form &1 can only be temporarily included in worklist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 304

• Message text: Mail form &1 can only be temporarily included in worklist

What causes this issue?

Mail form &V1& has not yet been saved and can therefore only be
included in the worklist for the duration of the transaction.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If you wish this mail form to remain in the worklist after you exit the
transaction, first save the mail and then re-select <LS>Include mail
form in worklist</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL304 - Mail form &1 can only be temporarily included in worklist ?

  The SAP error message CRM_EMAIL304 indicates that a specific mail form (identified by &1) can only be temporarily included in the worklist. This typically occurs in the context of SAP CRM when dealing with email communications and the associated mail forms.
  Cause:
  The error can arise due to several reasons, including:
  
  
  Mail Form Configuration: The mail form may not be fully configured or activated in the system. This can happen if the form is newly created or modified and has not been properly set up in the system.
  
  
  Authorization Issues: The user may not have the necessary authorizations to use the specific mail form.
  
  
  System Settings: There may be system settings or parameters that restrict the use of certain mail forms in specific contexts.
  
  
  Temporary State: The mail form might be in a temporary state due to ongoing changes or updates, which prevents it from being permanently included in the worklist.
  
  
  Solution:
  To resolve the CRM_EMAIL304 error, you can take the following steps:
  
  
  Check Mail Form Configuration:
  
  Go to the transaction code for mail form management (e.g., CRMD_ORDER or SFP for Smart Forms).
  Verify that the mail form is correctly configured and activated.
  Ensure that all necessary fields and templates are properly set up.
  
  
  
  Review Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to access and use the mail form.
  If needed, consult with your SAP security team to adjust the authorizations.
  
  
  
  System Settings:
  
  Review any relevant system settings or parameters that might affect the use of mail forms.
  Consult the SAP documentation or your system administrator for guidance on any specific settings that may need adjustment.
  
  
  
  Check for Updates:
  
  If the mail form is under development or being updated, wait until the changes are finalized and the form is fully activated.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Testing:
  
  After making the necessary changes, test the mail form again to see if the issue is resolved.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, SFP, or SMARTFORMS for managing mail forms.
  SAP Documentation: Refer to the official SAP Help Portal for detailed documentation on CRM email functionalities and mail form management.
  Community Forums: Engage with SAP community forums or user groups for shared experiences and solutions related to similar issues.
  
  If the problem persists after following these steps, consider reaching out to SAP support for further assistance.