CRM_EMAIL305 - Node type not recommended in an HTML mail form: see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 305

• Message text: Node type not recommended in an HTML mail form: see long text

What causes this issue?

You want to add a node of type <LS>Address</> or <LS>Graphic</> into a
mail form of text type <LS>HTML</>.
<LS>Graphic</> nodes have no effect on the format of HTML mail forms.
<LS>Address</> nodes create addresses which may not have the desired
formatting in HTML forms.

How to fix this error?

Check the mail form using the mail preview function and then decide
whether you want to retain the node.
To enter <LS>graphics</> in HTML mails, save the graphic to a Web
server, then in the mail itself simply reference this graphic on the
server.
To enter <LS>addresses</> in HTML mails, enter fields directly from
business partner master data and then format the fields yourself as
required.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL305 - Node type not recommended in an HTML mail form: see long text ?

  The SAP error message CRM_EMAIL305 indicates that there is an issue with the HTML mail form being used in the SAP CRM system. Specifically, it suggests that a certain node type is not recommended for use in the HTML mail form. This can occur when the HTML structure of the email does not conform to the expected standards or best practices for email formatting.
  Cause:
  
  Node Type Issue: The error typically arises when the HTML mail form contains certain HTML elements or node types that are not supported or recommended for email clients. This can include complex structures, unsupported tags, or improper nesting of elements.
  HTML Standards: Email clients have varying levels of support for HTML and CSS. Some HTML elements may not render correctly or may be stripped out by email clients, leading to this warning.
  Configuration Issues: There may be configuration settings in the SAP CRM system that are not aligned with the HTML mail form being used.
  
  Solution:
  
  Review HTML Structure: Check the HTML code of the mail form for unsupported or complex node types. Simplify the HTML structure by using basic HTML elements that are widely supported in email clients (e.g., <table>, <tr>, <td>, <p>, <a>).
  Use Recommended Tags: Stick to using recommended HTML tags for email templates. Avoid using <div>, <span>, and other complex elements that may not render well in all email clients.
  Test Email Rendering: Use email testing tools to preview how the email will render in different email clients. This can help identify problematic areas in the HTML.
  Consult SAP Documentation: Refer to SAP documentation or notes related to email forms in CRM for any specific guidelines or best practices.
  Update Configuration: If necessary, update the configuration settings in the SAP CRM system to ensure compatibility with the HTML mail form.
  
  Related Information:
  
  SAP Notes: Check for any SAP Notes related to CRM_EMAIL305 for additional context or patches that may address this issue.
  Email Client Compatibility: Familiarize yourself with the compatibility of various HTML elements across different email clients (e.g., Outlook, Gmail, etc.).
  Best Practices for HTML Emails: Research best practices for creating HTML emails, which often include using inline CSS, avoiding JavaScript, and ensuring a mobile-responsive design.
  
  By addressing the HTML structure and ensuring compliance with email standards, you should be able to resolve the CRM_EMAIL305 error and successfully send HTML emails from the SAP CRM system.