CRM_EMAIL303 - Mail form &1 contains nodes that cannot be changed in the maintenance

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 303

• Message text: Mail form &1 contains nodes that cannot be changed in the maintenance

What causes this issue?

Mail form & was created using a mail template. This template contains
nodes which can be used when maintaining a mail form, but which cannot
be changed.
This applies to the following types of node:
Alternatives
Commands
Program lines (code)
Folders
Loops
Tables
Templates
Sections
When creating an E-mail/letter/fax/SMS, the program logic lying behind
these nodes cannot always be carried out. This means that including
such nodes is not recommended and/or can lead to errors if they access
internal tables which are to be imported via the interface belonging to
the generated mail function module.
In contrast to smart forms, this interface is not supplied with data.
If, however, you fill your own internal tables in a node of node type
<LS>Program lines</> and if, in a subsequent node of node type
<LS>Tables</> you re-access these internal tables, then you can use
these nodes.
Do <ZH>not</> use nodes in the above-mentioned list which generate
output (like for example tables) for HTML mail forms because the
content cannot be output in HTML format.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check whether the nodes you are using make sense and/or if their logic
is evaluated without errors. To do so, you can use the communication
channel test when creating mail forms. If the result is not as you
desire, delete the relevant nodes from the mail form.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL303 - Mail form &1 contains nodes that cannot be changed in the maintenance ?

  The SAP error message CRM_EMAIL303 indicates that there are certain nodes in the mail form (typically a template used for emails in the SAP CRM system) that cannot be modified in the maintenance mode. This usually occurs when you are trying to edit a mail form that has been locked or is in a state that does not allow changes to specific nodes.
  Cause:
  
  Locked Nodes: The mail form may contain nodes that are locked for editing. This can happen if the form is being used in a specific context or if it has been set up with certain restrictions.
  System Configuration: The system may have been configured to prevent changes to certain nodes to maintain data integrity or consistency.
  Transport Requests: If the mail form is part of a transport request that has not been released, it may restrict changes to the form.
  
  Solution:
  
  Check Node Properties: Review the properties of the nodes in the mail form. Identify which nodes are locked and understand the reason for the restriction.
  Use the Correct Mode: Ensure that you are in the correct mode for editing the mail form. Some nodes may only be editable in specific modes (e.g., development vs. production).
  Release Transport Requests: If the mail form is part of a transport request, ensure that the request is released. This may allow you to make changes to the form.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on editing mail forms and the restrictions that may apply.
  Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP support for assistance. They can provide insights based on the specific configuration of your system.
  
  Related Information:
  
  Mail Forms in SAP CRM: Mail forms are used to define the layout and content of emails sent from the SAP CRM system. They can include dynamic content based on the data in the system.
  Node Types: Understanding the different types of nodes (e.g., text nodes, variable nodes) and their properties can help in troubleshooting issues related to editing.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on working with mail forms.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.