CRM_EMAIL302 - There is no mail form currently being processed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 302

• Message text: There is no mail form currently being processed

What causes this issue?

You can only add a mail to the worklist if it is currently being
processed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

First access the mail that you wish to include in the worklist, and
then choose <LS>Include mail form in worklist</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL302 - There is no mail form currently being processed ?

  The SAP error message CRM_EMAIL302, which states "There is no mail form currently being processed," typically occurs in the SAP Customer Relationship Management (CRM) module when there is an issue with the email form configuration or processing. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Missing Mail Form: The system may not have a mail form defined for the specific action you are trying to perform.
  Incorrect Configuration: The mail form may not be properly configured or activated in the system.
  Authorization Issues: The user may not have the necessary authorizations to access or process the mail form.
  Technical Issues: There could be underlying technical issues, such as problems with the email server or connectivity issues.
  
  Solutions:
  
  
  Check Mail Form Configuration:
  
  Navigate to the transaction code CRMD_ORDER or CRMD_ORDERADM_H to check the configuration of the mail forms.
  Ensure that the mail form you are trying to use is correctly defined and activated.
  
  
  
  Create or Assign a Mail Form:
  
  If no mail form exists, you may need to create one. Use transaction code SO10 to create a new mail form.
  Ensure that the mail form is assigned to the relevant business transaction or process.
  
  
  
  Review Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to access and process the mail form.
  
  
  
  Check for Technical Issues:
  
  Verify the email server settings and ensure that the connection to the email server is functioning correctly.
  Check the SAP application logs (transaction code SLG1) for any related error messages that could provide more context.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help notes related to CRM email processing for any specific configurations or requirements.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, SO10, and SLG1.
  SAP Notes: Search for SAP Notes related to CRM email processing for any known issues or patches that may address the error.
  User Forums: Check SAP community forums or user groups for discussions related to CRM_EMAIL302, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_EMAIL302 error in your SAP system.