CRM_EMAIL204 - You are not authorized to change mail forms

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 204

• Message text: You are not authorized to change mail forms

What causes this issue?

Authorization object CRM_IM_ML is missing from your user profile.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your system administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL204 - You are not authorized to change mail forms ?

  The SAP error message CRM_EMAIL204, which states "You are not authorized to change mail forms," typically indicates that the user does not have the necessary authorizations to modify email forms in the SAP CRM system. This can occur in various scenarios, such as when trying to edit email templates or forms used for communication in the CRM module.
  Cause:
  
  Authorization Issues: The user lacks the required authorization objects to change mail forms. This is often due to missing roles or permissions in the user's profile.
  Role Configuration: The roles assigned to the user may not include the necessary permissions for the specific transaction or function related to email forms.
  System Configuration: There may be restrictions set at the system level that prevent certain users from making changes to mail forms.
  
  Solution:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after encountering the error to check which authorization checks failed. This will provide insight into what specific permissions are missing.
  Alternatively, you can use transaction SU01 to view the user's roles and authorizations.
  
  
  
  Modify User Roles:
  
  If you have the necessary administrative rights, you can add the required authorization objects to the user's role. Common authorization objects related to CRM email forms include:
  
  CRM_MAINTAIN (for maintaining CRM data)
  CRM_EMAIL (for email-related functions)
  
  
  If you do not have the necessary rights, contact your SAP security administrator to request the required authorizations.
  
  
  
  Review Role Assignments:
  
  Ensure that the user is assigned to the correct roles that include permissions for email form modifications. This may involve reviewing the role configuration in transaction PFCG.
  
  
  
  Testing:
  
  After making changes to the user's authorizations, have the user log out and log back in to ensure that the new permissions take effect. Then, attempt to change the mail forms again.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP documentation for detailed information on authorization objects and roles related to CRM functionalities.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues or provide additional guidance on authorization problems in CRM.
  Support: If the issue persists after checking authorizations, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the CRM_EMAIL204 error and gain the necessary permissions to change mail forms in SAP CRM.