How To Fix CRM_EMAIL130 - Communication Channel Test

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 130

• Message text: Communication Channel Test

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL130 - Communication Channel Test ?

  The SAP error message CRM_EMAIL130 typically relates to issues encountered when testing a communication channel in the SAP CRM system, particularly when dealing with email functionalities. This error can arise due to various reasons, including configuration issues, connectivity problems, or incorrect settings in the communication channel.
  Cause:
  
  Configuration Issues: The communication channel may not be properly configured in the SAP system. This includes settings related to the SMTP server, email addresses, or other parameters.
  Connectivity Problems: There may be network issues preventing the SAP system from connecting to the email server.
  Authentication Issues: If the email server requires authentication, incorrect credentials can lead to this error.
  Missing Authorizations: The user or service account may lack the necessary authorizations to send emails.
  Incorrect Email Format: The email address format may be incorrect or invalid.
  
  Solution:
  
  
  Check Configuration:
  
  Verify the settings in the communication channel configuration. Ensure that the SMTP server address, port, and other parameters are correctly set.
  Check the email format and ensure it adheres to standard conventions.
  
  
  
  Test Connectivity:
  
  Use tools like ping or telnet to check if the SAP system can reach the email server.
  Ensure that there are no firewall rules blocking the connection.
  
  
  
  Review Authentication Settings:
  
  If the email server requires authentication, ensure that the correct username and password are configured in the communication channel settings.
  Check if the account used has the necessary permissions to send emails.
  
  
  
  Check Authorizations:
  
  Ensure that the user or service account has the necessary authorizations to execute email sending functions in SAP.
  
  
  
  Review Logs:
  
  Check the SAP application logs (transaction SLG1) for more detailed error messages that can provide additional context on the failure.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM email configuration for any specific requirements or known issues.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to CRM_EMAIL130.
  Transaction Codes: Familiarize yourself with transaction codes like SCOT (SAPconnect Administration) to manage and configure email settings.
  Community Forums: Engage with SAP community forums or user groups for insights and shared experiences from other users who may have encountered similar issues.
  
  By following these steps, you should be able to diagnose and resolve the CRM_EMAIL130 error effectively. If the problem persists, consider reaching out to SAP support for further assistance.