CRM_EMAIL131 - Error downloading file

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 131

• Message text: Error downloading file

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL131 - Error downloading file ?

  The SAP error message CRM_EMAIL131, which indicates an issue with downloading a file, can arise due to several reasons. Here’s a breakdown of potential causes, solutions, and related information:
  Causes:
  
  File Size Limitations: The file you are trying to download may exceed the maximum size limit set in the SAP system.
  Network Issues: There may be network connectivity problems that prevent the file from being downloaded.
  Authorization Issues: The user may not have the necessary permissions to access or download the file.
  File Format Issues: The file format may not be supported or recognized by the SAP system.
  System Configuration: There may be configuration issues in the SAP system that affect file handling.
  Temporary System Issues: The SAP system may be experiencing temporary issues or downtime.
  
  Solutions:
  
  Check File Size: Verify the size of the file you are trying to download and ensure it is within the acceptable limits.
  Network Connectivity: Ensure that your network connection is stable and that there are no firewall or proxy settings blocking the download.
  User Permissions: Check the user roles and authorizations to ensure that you have the necessary permissions to download files.
  File Format: Confirm that the file format is supported by the SAP system. If not, consider converting the file to a compatible format.
  System Configuration: Consult with your SAP Basis team to review the system configuration related to file handling and downloading.
  Retry Later: If the issue is due to temporary system problems, try downloading the file again after some time.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in diagnosing the issue, such as SLG1 (Application Log) to check for logs related to the error.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact your SAP support team for further assistance.