CRM_EMAIL132 - Cannot test communication channel; Messages are in the log

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 132

• Message text: Cannot test communication channel; Messages are in the log

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL132 - Cannot test communication channel; Messages are in the log ?

  The SAP error message CRM_EMAIL132 indicates that there is an issue with testing the communication channel for email functionality in the SAP CRM system. This error typically arises when the system is unable to establish a connection or when there are issues with the configuration of the email communication channel.
  Causes:
  
  Configuration Issues: The communication channel for sending emails may not be configured correctly. This includes incorrect SMTP server settings, authentication issues, or missing parameters.
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the email server.
  Authorization Problems: The user or service account used to send emails may not have the necessary permissions to access the email server.
  Log File Errors: The error message suggests that there are messages in the log that may provide more details about the specific issue.
  
  Solutions:
  
  
  Check Configuration:
  
  Go to the transaction code SCOT (SAPconnect Administration) and verify the settings for the SMTP node.
  Ensure that the SMTP server address, port, and authentication details are correctly configured.
  Check if the email address format and other parameters are correct.
  
  
  
  Review Logs:
  
  Check the logs for more detailed error messages. You can find logs in transaction SOST (SAPconnect Send Requests) or in the application log (transaction SLG1).
  Look for any specific error messages that can give you more insight into what is failing.
  
  
  
  Test Connectivity:
  
  Use tools like telnet to test connectivity to the SMTP server from the SAP server. For example, you can run telnet <SMTP_Server> <Port> to see if the connection is successful.
  Ensure that there are no firewall rules blocking the connection.
  
  
  
  Check Authorizations:
  
  Verify that the user or service account used for sending emails has the necessary authorizations to access the SMTP server.
  Check if the account is locked or if the password has expired.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM email configuration for any specific requirements or troubleshooting steps.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SCOT: SAPconnect Administration
  SOST: SAPconnect Send Requests
  SLG1: Application Log
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address known issues or provide additional troubleshooting steps.
  Email Configuration: Familiarize yourself with the email configuration settings in SAP, including SMTP settings, email formats, and error handling.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_EMAIL132 error message.