CRM_EMAIL128 - You can only use the plain text text type for usage "&1"


SAP Error Message - Details

  • Message type: E = Error

  • Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

  • Message number: 128

  • Message text: You can only use the plain text text type for usage "&1"

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  • Self-Explanatory Message

    Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

    To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

    Unfortunately, there isn't any extra information in this error notice.



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Smart SAP Assistant

  • What is the cause and solution for SAP error message CRM_EMAIL128 - You can only use the plain text text type for usage "&1" ?

    The SAP error message CRM_EMAIL128 indicates that there is a restriction on the type of text that can be used for a specific usage in the SAP CRM system. Specifically, it states that only plain text can be used for the specified usage (denoted by "&1"). This error typically arises when attempting to use a different text format (such as HTML or Rich Text) in a context that only supports plain text.

    Cause:

    1. Text Format Restriction: The usage context you are trying to use does not support formats other than plain text. This could be due to system settings or the specific configuration of the CRM application.
    2. Incorrect Configuration: The configuration of the email or communication settings may not allow for rich text or HTML formats in certain scenarios.
    3. Data Entry Error: There may be an attempt to input or send an email with a format that is not supported for the specified usage.

    Solution:

    1. Change Text Format: Ensure that the text you are trying to use is in plain text format. If you are copying text from another source, make sure to strip any formatting.
    2. Review Usage Context: Check the specific usage context (indicated by "&1") to understand its requirements. You may need to adjust your approach based on what is allowed for that context.
    3. Configuration Check: If you have access, review the configuration settings related to email and text formats in the SAP CRM system. Ensure that the settings align with your intended usage.
    4. Consult Documentation: Refer to SAP documentation or help resources for more details on the specific usage context and any limitations associated with it.

    Related Information:

    • SAP Notes: Check for any relevant SAP Notes that may address this error or provide additional guidance on handling text formats in CRM.
    • User Roles and Permissions: Ensure that your user role has the necessary permissions to send emails or use specific text formats.
    • Testing: If possible, test sending a simple plain text email to confirm that the issue is related to the text format and not another underlying problem.

    If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.

    Artificial intelligence solution provided by tomco.ai.
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