How To Fix CRM_EMAIL128 - You can only use the plain text text type for usage "&1"

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 128

• Message text: You can only use the plain text text type for usage "&1"

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL128 - You can only use the plain text text type for usage "&1" ?

  The SAP error message CRM_EMAIL128 indicates that there is a restriction on the type of text that can be used for a specific usage in the SAP CRM system. Specifically, it states that only plain text can be used for the specified usage (denoted by "&1"). This error typically arises when attempting to use a different text format (such as HTML or Rich Text) in a context that only supports plain text.
  
  Cause:
  
  Text Format Restriction: The usage context you are trying to use does not support formats other than plain text. This could be due to system settings or the specific configuration of the CRM application.
  Incorrect Configuration: The configuration of the email or communication settings may not allow for rich text or HTML formats in certain scenarios.
  Data Entry Error: There may be an attempt to input or send an email with a format that is not supported for the specified usage.
  
  
  Solution:
  
  Change