CRM_EMAIL127 - Error generating the PRC; Campaign execution will be terminated

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 127

• Message text: Error generating the PRC; Campaign execution will be terminated

What causes this issue?

An error occurred during the generation of the personalized response
code (PRC). This PRC was inserted in the mail form to be used and is
generated for each business partner during the execution.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the available numbers of the number range object MKT_ICRH
(transaction SNRO).
- The number range interval may need to be extended.
- The number range interval may not be maintained in the current client.
Check whether an active implementation of Business Add In
CRM_MKT_PRC_CONVERT exists. Check the code in method
CONVERT_NUMBER_TO_BASE31. Make sure that the return parameter
EV_ICRH_PRC (corresponds to the PRC in personalized mails) for this
method is not blank. If the PRC is blank, a message is issued and the
execution is terminated.
Afterwards, restart the execution.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL127 - Error generating the PRC; Campaign execution will be terminated ?

  The SAP error message CRM_EMAIL127, which states "Error generating the PRC; Campaign execution will be terminated," typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with generating the PRC (Process Request Component) for a campaign. This error can halt the execution of marketing campaigns, which can be critical for businesses relying on effective marketing strategies.
  Causes:
  
  Configuration Issues: There may be misconfigurations in the campaign settings or in the email communication settings.
  Missing Data: Required data for the campaign execution might be missing, such as recipient lists, email templates, or other necessary parameters.
  System Errors: There could be underlying system issues, such as database connectivity problems or issues with the SAP CRM system itself.
  Authorization Issues: The user executing the campaign may not have the necessary authorizations to perform the action.
  Technical Errors: Bugs or glitches in the SAP system or in the specific version being used can also lead to this error.
  
  Solutions:
  
  Check Configuration: Review the campaign configuration settings to ensure that all required fields are filled out correctly and that the settings are appropriate for the campaign type.
  Validate Data: Ensure that all necessary data, such as recipient lists and email templates, are available and correctly formatted.
  Review Logs: Check the application logs for more detailed error messages that can provide insights into what specifically went wrong during the PRC generation.
  User Authorizations: Verify that the user has the necessary permissions to execute the campaign and generate the PRC.
  System Health Check: Perform a system health check to identify any underlying issues with the SAP CRM system or database connectivity.
  Consult SAP Notes: Look for relevant SAP Notes or patches that may address known issues related to this error message.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the context in which it occurred.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and campaign management for detailed guidance on configuration and troubleshooting.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  Training and Resources: Consider additional training or resources on SAP CRM campaign management to better understand the system and its functionalities.
  
  By following these steps, you should be able to identify the cause of the CRM_EMAIL127 error and implement a solution to resolve it.