CRM_EDR030 - Event detail record &1 has been deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EDR - message class for crm archive

• Message number: 030

• Message text: Event detail record &1 has been deleted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EDR030 - Event detail record &1 has been deleted ?

  The SAP error message CRM_EDR030, which states "Event detail record &1 has been deleted," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an attempt to access or process an event detail record that has already been deleted from the system.
  Cause:
  
  Record Deletion: The most common cause of this error is that the event detail record (EDR) identified by the number &1 has been deleted from the database. This could happen due to manual deletion by a user or through a batch job that cleans up old or unnecessary records.
  Data Consistency Issues: There may be inconsistencies in the database, where references to deleted records are still being made by other processes or transactions.
  Incorrect Configuration: Sometimes, the configuration settings in the CRM system may lead to attempts to access records that are no longer valid.
  
  Solution:
  
  Check Record Existence: Verify if the event detail record with the specified ID still exists in the database. You can do this by querying the relevant database table (e.g., using transaction codes like SE16 or SE11).
  Review Deletion Logs: If the record has been deleted, check the deletion logs or audit trails to understand when and why the record was removed.
  Data Consistency Check: Run consistency checks in the CRM system to identify any orphaned references or inconsistencies that may be causing the error.
  Recreate the Record: If the record is essential for ongoing processes, consider recreating it if possible, based on the business requirements.
  Error Handling in Code: If this error is occurring in custom code or enhancements, ensure that proper error handling is implemented to manage cases where records may be deleted.
  Consult Documentation: Review SAP documentation or notes related to this error message for any specific recommendations or patches that may address the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_EVENT, or others that may be involved in managing event detail records.
  SAP Notes: Check SAP Notes for any known issues or updates related to this error message. SAP frequently releases notes that provide fixes or workarounds for specific problems.
  Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to diagnose and address the CRM_EDR030 error effectively.