CRM_EDR031 - Event detail record &1 could not be deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EDR - message class for crm archive

• Message number: 031

• Message text: Event detail record &1 could not be deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EDR031 - Event detail record &1 could not be deleted ?

  The SAP error message CRM_EDR031 indicates that an Event Detail Record (EDR) could not be deleted. This error can occur for various reasons, and understanding the cause is essential for finding a solution. Here are some common causes, potential solutions, and related information:
  Causes:
  
  Record Locking: The EDR may be locked by another user or process, preventing deletion.
  Data Integrity Constraints: There may be dependencies or relationships with other records that prevent deletion.
  Authorization Issues: The user may not have the necessary permissions to delete the EDR.
  System Configuration: Certain configurations in the CRM system may restrict the deletion of EDRs.
  Status of the EDR: The EDR might be in a status that does not allow deletion (e.g., completed or archived).
  
  Solutions:
  
  Check for Locks: Use transaction codes like SM12 to check for any locks on the EDR. If another user has locked the record, you may need to wait until it is released.
  Review Dependencies: Investigate if the EDR is linked to other records (e.g., transactions, documents) that may prevent deletion. You may need to delete or modify those records first.
  Verify Authorizations: Ensure that the user attempting to delete the EDR has the necessary authorizations. You can check this using transaction SU53 or by consulting with your security team.
  Check EDR Status: Review the status of the EDR. If it is in a non-deletable state, you may need to change its status or consult with your business process owner for guidance.
  Consult Documentation: Refer to SAP documentation or notes related to the specific version of your CRM system for any known issues or additional configuration settings that may affect EDR deletion.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_DNO_MONI, or others that may help in managing EDRs.
  SAP Notes: Search for SAP Notes related to CRM and EDRs for any patches or updates that may address known issues.
  Support: If the issue persists, consider reaching out to SAP Support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to delete the Event Detail Record successfully.