CRM_EDR029 - Event detail record has been marked to deletion

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EDR - message class for crm archive

• Message number: 029

• Message text: Event detail record has been marked to deletion

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EDR029 - Event detail record has been marked to deletion ?

  The SAP error message CRM_EDR029, which states "Event detail record has been marked for deletion," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an attempt to access or process an event detail record that has been flagged for deletion. This can happen in various scenarios, such as when working with event management, service orders, or other CRM-related functionalities.
  Cause:
  
  Deletion Flag: The event detail record has been marked for deletion in the system. This could be due to a manual deletion process or as part of a data cleanup operation.
  Data Integrity Issues: There may be inconsistencies in the database where the record is still referenced but has been marked for deletion.
  User Permissions: The user may not have the necessary permissions to view or process records that are marked for deletion.
  
  Solution:
  
  Check Deletion Status: Verify the status of the event detail record in the database. You can do this by using transaction codes like SE16 or SE11 to check the relevant database tables (e.g., CRMD_ORDER or CRMD_ORDERADM_H).
  Restore or Remove Deletion Flag: If the record should not be deleted, you may need to remove the deletion flag. This can typically be done through a custom program or transaction, depending on your organization's policies and procedures.
  Data Consistency Check: Run consistency checks or reports to identify any inconsistencies in the data that may be causing this issue.
  User Permissions: Ensure that the user has the appropriate permissions to access the records. This may involve checking roles and authorizations in the SAP system.
  Consult Documentation: Refer to SAP documentation or notes related to CRM event management for any specific instructions or known issues related to this error message.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SE16 for data inspection.
  SAP Notes: Check SAP Notes for any updates or patches that may address this issue. You can search for the error message or related keywords in the SAP Support Portal.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP experts who can provide more tailored assistance based on your specific system configuration and business processes.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_EDR029 error message.