CRM_EDR015 - Retention time not customized for EDR type &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EDR - message class for crm archive

• Message number: 015

• Message text: Retention time not customized for EDR type &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EDR015 - Retention time not customized for EDR type &1 ?

  The SAP error message CRM_EDR015 indicates that the retention time has not been customized for a specific Event Data Record (EDR) type in the SAP Customer Relationship Management (CRM) system. This error typically arises when the system attempts to process or manage EDRs, but the necessary configuration for retention time is missing.
  Cause:
  The primary cause of this error is that the retention time for the specified EDR type has not been defined in the system. Each EDR type may require a specific retention period to determine how long the data should be kept before it can be archived or deleted. If this configuration is missing, the system cannot proceed with the operation involving that EDR type.
  Solution:
  To resolve the error CRM_EDR015, you need to customize the retention time for the specified EDR type. Here are the steps to do this:
  
  
  Access Customizing Settings:
  
  Go to the SAP Easy Access screen.
  Navigate to the following path: SPRO -> SAP Reference IMG -> Customer Relationship Management -> Master Data -> Event Data Records -> Define Retention Time for EDR Types.
  
  
  
  Define Retention Time:
  
  In the customizing screen, you will see a list of EDR types.
  Select the EDR type that is causing the error (indicated by &1 in the error message).
  Define the retention time according to your business requirements. This is usually specified in days, months, or years.
  
  
  
  Save Changes:
  
  After entering the retention time, save your changes.
  
  
  
  Test the Configuration:
  
  After customizing the retention time, test the process that previously triggered the error to ensure that it no longer occurs.
  
  
  
  Related Information:
  
  EDR Types: Understand the different types of EDRs in your system and their significance in your business processes.
  Retention Policies: Review your organization's data retention policies to ensure compliance with legal and regulatory requirements.
  Documentation: Refer to SAP documentation or help guides for more detailed instructions on configuring EDRs and retention times.
  Support: If you continue to experience issues after making the necessary changes, consider reaching out to your SAP support team or consulting with an SAP expert.
  
  By following these steps, you should be able to resolve the CRM_EDR015 error and ensure that your EDR types are properly configured for retention time.