CRM_EDR013 - Records from CRMD_EDR with archiving status D could not be retrived

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EDR - message class for crm archive

• Message number: 013

• Message text: Records from CRMD_EDR with archiving status D could not be retrived

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EDR013 - Records from CRMD_EDR with archiving status D could not be retrived ?

  The SAP error message CRM_EDR013 indicates that records from the table CRMD_EDR (which is related to the CRM system) with an archiving status of 'D' (deleted) could not be retrieved. This typically occurs when the system is trying to access data that has been archived or deleted, and thus is no longer available for retrieval.
  Cause:
  
  Archiving Status: The records in the CRMD_EDR table have been archived or deleted, which means they are no longer accessible in the active database.
  Data Retrieval Attempt: An attempt is being made to access these records, possibly through a report, transaction, or program that expects to find active data.
  Configuration Issues: There may be configuration settings in the CRM system that are not aligned with the archiving strategy, leading to attempts to access archived data.
  
  Solution:
  
  Check Archiving Status: Verify the archiving status of the records in the CRMD_EDR table. You can do this by checking the archiving logs or using transaction codes like SARA (Archive Administration) to see the status of archived objects.
  Adjust Queries/Reports: If the application or report is trying to access archived data, consider modifying it to exclude records with an archiving status of 'D'. This may involve changing selection criteria or filters.
  Restore Archived Data: If necessary, you can restore the archived data if it is required for current operations. This can be done using the archive management tools in SAP.
  Review Archiving Strategy: Evaluate the archiving strategy and policies in place to ensure that they align with business needs. If certain data needs to be retained longer, consider adjusting the archiving settings.
  Consult Documentation: Refer to SAP documentation or notes related to archiving and data retrieval for specific guidance on handling this error.
  
  Related Information:
  
  Transaction Codes: 
  
  SARA: For managing archiving objects.
  SE11: To view the structure of the CRMD_EDR table.
  
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  By following these steps, you should be able to address the CRM_EDR013 error and ensure that your system can retrieve the necessary records without issues.