How To Fix CRM_DPP034 - No matching ILM retention rule found for ILM object &1 and bus. trans. &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DPP - CRM Data Privacy

• Message number: 034

• Message text: No matching ILM retention rule found for ILM object &1 and bus. trans. &2

What causes this issue?

No matching ILM retention rules were found for ILM object &V1& and
business transaction &V2&. The actual condition field-value pairs that
were used to query for rules are provided in another message. Refer to
the application log.
Note: Only if there are ILM retention rules for ILM object &V1& that do
match the condition field-value pairs used for querying it is possible
to determine an application rule variant. Having determined matching ILM
retention rules for business tranaaction &V2& it is possible to use
their ILM rule groups (specified in the ILM rule) to read the assignment
of ILM rule groups and application rule variants.

System Response

In order to provide end of business data an empty application rule
variant is used as no macthing ILM rules were found and thus no ILM rule
group could be determined.

How to fix this error?

The ILM retention rule customizing for ILM object &V1& seems to be
incomplete or not suitable. Maintain these rules so that at least one
ILM retention rule is found for the business transaction. You can get
details about the necessary condition field value(s) via the application
log. Messages that provide information about the condition field-value
pairs used to query for ILM retention rules are available there.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DPP034 - No matching ILM retention rule found for ILM object &1 and bus. trans. &2 ?

  The SAP error message CRM_DPP034 indicates that there is no matching Information Lifecycle Management (ILM) retention rule found for a specific ILM object and business transaction. This error typically arises in the context of data archiving and retention management within SAP systems, particularly in Customer Relationship Management (CRM) environments.
  Cause:
  
  
  Missing Retention Rule: The primary cause of this error is that the system cannot find a defined ILM retention rule that corresponds to the specified ILM object and business transaction. This could happen if:
  
  The retention rule has not been created or activated.
  The retention rule does not cover the specific ILM object or business transaction in question.
  There may be a mismatch in the configuration or naming conventions.
  
  
  
  Configuration Issues: There may be issues in the configuration of ILM settings, such as incorrect settings in the ILM object definition or business transaction settings.
  
  
  Data Consistency: If the data has been modified or if there are inconsistencies in the database, it may lead to this error.
  
  
  Solution:
  
  
  Check ILM Retention Rules:
  
  Go to the ILM configuration in your SAP system and verify that the retention rules are correctly defined for the ILM object and business transaction.
  Ensure that the retention rules are active and properly configured to cover the required objects.
  
  
  
  Create or Modify Retention Rules:
  
  If no retention rule exists, you may need to create a new ILM retention rule that matches the ILM object and business transaction.
  If a retention rule exists but does not match, consider modifying it to include the necessary parameters.
  
  
  
  Review Configuration:
  
  Check the configuration settings for ILM in the SAP system. Ensure that all necessary settings are correctly defined and that there are no discrepancies.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for guidance on setting up ILM retention rules and troubleshooting related issues.
  
  
  
  Testing:
  
  After making changes, test the process again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  ILM Objects: These are specific data types or entities that are subject to retention management, such as business documents, customer data, etc.
  Business Transactions: These refer to specific actions or processes within the SAP system that may generate data requiring retention management.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on ILM configuration.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or functional team, or reach out to SAP support for further assistance.