How To Fix CRM_DPP033 - Error during determination of retention rules; see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DPP - CRM Data Privacy

• Message number: 033

• Message text: Error during determination of retention rules; see long text

What causes this issue?

During the determination of ILM retention rules for ILM object &V1& an
error occurred. Refer to the application log for details about the
error.

System Response

The calculation and saving of end of business data is not possible and
will be aborted.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DPP033 - Error during determination of retention rules; see long text ?

  The SAP error message CRM_DPP033, which indicates "Error during determination of retention rules; see long text," typically arises in the context of SAP Customer Relationship Management (CRM) when the system encounters issues while trying to determine retention rules for data management.
  Cause:
  
  Configuration Issues: The retention rules may not be properly configured in the system. This could include missing or incorrect settings in the retention management configuration.
  Data Issues: There may be inconsistencies or missing data in the records that the system is trying to process, which can prevent the determination of the appropriate retention rules.
  Authorization Problems: The user may not have the necessary authorizations to access the retention rules or related data.
  System Errors: There could be underlying system errors or bugs that are causing the failure in rule determination.
  
  Solution:
  
  
  Check Configuration: Review the configuration settings for retention management in the SAP system. Ensure that all necessary retention rules are defined and activated correctly.
  
  Navigate to the relevant configuration area in SPRO (SAP Project Reference Object) and verify the settings.
  
  
  
  Data Validation: Check the data being processed for any inconsistencies or missing information. Ensure that all required fields are populated correctly.
  
  Use transaction codes like SE16 or SE11 to inspect the relevant tables for data integrity.
  
  
  
  Authorization Check: Ensure that the user encountering the error has the appropriate authorizations to access retention rules and related data.
  
  Review the user roles and authorizations in transaction PFCG.
  
  
  
  Review Long Text: The error message suggests checking the long text for more details. This can provide specific information about what went wrong during the retention rule determination.
  
  You can usually find the long text by clicking on the error message or using transaction SE91 to look up the message class and number.
  
  
  
  Debugging: If the issue persists, consider debugging the process to identify where the error occurs. This may require technical expertise in ABAP programming.
  
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve known issues.
  
  
  Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (for configuration), SE16 (for data inspection), and PFCG (for role management).
  Documentation: Review SAP documentation related to retention management and CRM to understand the expected configurations and processes.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the CRM_DPP033 error effectively.