How To Fix CRM_DOCUMENTS353 - Communication error: &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DOCUMENTS - Messages on Content Management in CRM

• Message number: 353

• Message text: Communication error: &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DOCUMENTS353 - Communication error: &1 ?

  The SAP error message CRM_DOCUMENTS353, which indicates a "Communication error: &1," typically arises in the context of SAP Customer Relationship Management (CRM) when there is a failure in communication between the CRM system and another system or service. The "&1" in the error message usually represents a specific error code or message that provides more detail about the nature of the communication issue.
  Possible Causes:
  
  Network Issues: There may be network connectivity problems between the SAP CRM system and the external system (e.g., an ERP system, a web service, etc.).
  Configuration Errors: Incorrect configuration settings in the RFC (Remote Function Call) destination or in the communication settings can lead to this error.
  Service Unavailability: The external service or system that the CRM is trying to communicate with may be down or unavailable.
  Authorization Issues: The user or system may not have the necessary permissions to access the external service.
  Timeouts: The communication may be timing out due to long processing times or heavy load on the network or the external system.
  Firewall or Security Settings: Firewalls or security settings may be blocking the communication between systems.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there is proper network connectivity between the SAP CRM system and the external system. You can use tools like ping or traceroute to diagnose network issues.
  Review Configuration Settings: Verify the RFC destination settings in transaction SM59. Ensure that the connection parameters are correct and that the connection test is successful.
  Check External System Status: Confirm that the external system or service is up and running. If it is down, you may need to wait until it is restored.
  Review Authorizations: Ensure that the user or system has the necessary authorizations to access the external service. Check roles and authorizations in transaction PFCG.
  Increase Timeout Settings: If timeouts are an issue, consider increasing the timeout settings in the relevant configuration.
  Check Firewall Settings: If applicable, review firewall settings to ensure that they are not blocking the communication between the systems.
  Analyze Logs: Check the application logs (transaction SLG1) and system logs (transaction SM21) for more detailed error messages that can provide additional context.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to CRM_DOCUMENTS353.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review the official SAP documentation for CRM and related components to understand the communication architecture and troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be beneficial to involve your SAP Basis team or SAP support for further assistance.