How To Fix CRM_DOCUMENTS356 - PLM DMS document statuses could not be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DOCUMENTS - Messages on Content Management in CRM

• Message number: 356

• Message text: PLM DMS document statuses could not be determined

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DOCUMENTS356 - PLM DMS document statuses could not be determined ?

  The SAP error message CRM_DOCUMENTS356 indicates that the system is unable to determine the statuses of PLM (Product Lifecycle Management) DMS (Document Management System) documents. This can occur in various scenarios, particularly when working with documents linked to CRM (Customer Relationship Management) processes.
  Causes:
  
  Missing Document Information: The document may not exist in the DMS or may not be properly linked to the CRM object.
  Authorization Issues: The user may not have the necessary authorizations to access the document or its status.
  Configuration Issues: There may be configuration problems in the DMS or CRM settings that prevent the system from retrieving document statuses.
  System Errors: Temporary system issues or inconsistencies in the database can also lead to this error.
  Document Status Not Set: The document may not have a status assigned, or the status may not be recognized by the system.
  
  Solutions:
  
  Check Document Existence: Verify that the document exists in the DMS and is correctly linked to the relevant CRM object.
  Review Authorizations: Ensure that the user has the necessary permissions to access the document and its statuses. This can be checked in the user roles and authorizations.
  Configuration Review: Check the configuration settings for both DMS and CRM to ensure they are set up correctly. This may involve reviewing the document types, status profiles, and integration settings.
  System Logs: Look into system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  Reprocess the Document: If the document is in a temporary state, try reprocessing it or refreshing the document status.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide patches and updates.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for further assistance, providing them with detailed information about the error and the context in which it occurs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CV01N (Create Document), CV02N (Change Document), and CV03N (Display Document) for managing DMS documents.
  Documentation: Review SAP documentation related to DMS and CRM integration to understand how document statuses are managed and displayed.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_DOCUMENTS356 error message.