How To Fix CRM_DOCUMENTS352 - Internal error when creating/deleting link to PLM document

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DOCUMENTS - Messages on Content Management in CRM

• Message number: 352

• Message text: Internal error when creating/deleting link to PLM document

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DOCUMENTS352 - Internal error when creating/deleting link to PLM document ?

  The SAP error message CRM_DOCUMENTS352 indicates an internal error that occurs when there is an issue with creating or deleting a link to a PLM (Product Lifecycle Management) document in the SAP system. This error can arise due to various reasons, including configuration issues, data inconsistencies, or system bugs.
  Possible Causes:
  
  Configuration Issues: Incorrect settings in the integration between CRM and PLM modules can lead to this error.
  Authorization Problems: The user may not have the necessary permissions to create or delete links to PLM documents.
  Data Inconsistencies: There may be inconsistencies in the data related to the documents or the links being created/deleted.
  System Bugs: There could be a bug in the SAP system that is causing this internal error.
  Network Issues: Temporary network issues or connectivity problems between the CRM and PLM systems can also lead to this error.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the integration between CRM and PLM. Ensure that all necessary settings are correctly configured.
  User Authorizations: Verify that the user has the appropriate authorizations to perform the action. Check the roles and permissions assigned to the user.
  Data Validation: Check the data being used for creating or deleting the link. Ensure that the document IDs and other related data are valid and consistent.
  System Logs: Review the system logs (transaction SLG1) for any additional error messages or details that can provide more context about the issue.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve known issues.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs and steps to reproduce the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for CRM order management and PLM-related transactions.
  Documentation: Review SAP documentation related to CRM and PLM integration for best practices and troubleshooting steps.
  Community Forums: Check SAP Community forums for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.