How To Fix CRM_DOCUMENTS351 - No Customizing maintained for PLM integration

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DOCUMENTS - Messages on Content Management in CRM

• Message number: 351

• Message text: No Customizing maintained for PLM integration

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DOCUMENTS351 - No Customizing maintained for PLM integration ?

  The SAP error message CRM_DOCUMENTS351 indicates that there is no customizing maintained for PLM (Product Lifecycle Management) integration in the SAP system. This error typically arises when trying to access or utilize functionalities related to document management or integration between SAP CRM (Customer Relationship Management) and PLM.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Missing Customizing Settings: The necessary customizing settings for PLM integration have not been configured in the SAP system.
  Incorrect Configuration: The existing configuration may be incorrect or incomplete, leading to the system not being able to find the required settings.
  Transport Issues: If the customizing settings were transported from another system, there may have been issues during the transport process.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the relevant section for PLM integration with CRM.
  Ensure that all necessary settings are maintained. This may include settings related to document types, document management profiles, and integration settings.
  
  
  
  Maintain Document Types:
  
  Ensure that the document types used in the integration are defined and properly configured in the system.
  You can check this in the IMG under the path: Cross-Application Components -> Document Management -> Document Management System -> Document Types.
  
  
  
  Review Integration Settings:
  
  Check the integration settings between CRM and PLM. This may involve reviewing the RFC connections, logical systems, and other integration parameters.
  
  
  
  Transport Requests:
  
  If the settings were supposed to be transported from another system, check the transport logs for any errors or issues.
  Ensure that the transport requests containing the necessary customizing settings have been successfully imported.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to PLM and CRM integration for any specific requirements or additional steps that may be needed.
  
  
  
  Testing:
  
  After making the necessary changes, perform tests to ensure that the integration works as expected and that the error no longer occurs.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional guidance or fixes related to this error.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Support: If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_DOCUMENTS351 error in your SAP system.