How To Fix CRM_DOCUMENTS212 - Alias &2 and &1 display the same clients

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DOCUMENTS - Messages on Content Management in CRM

• Message number: 212

• Message text: Alias &2 and &1 display the same clients

What causes this issue?

Alias &v2& and &v1& have the same clients entered in the anonymous
logon data. The clients used for the aliases must be unique.

System Response

Processing is terminated.

How to fix this error?

Use the existing alias &v1& or delete it and enter the new alias &v2&.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DOCUMENTS212 - Alias &2 and &1 display the same clients ?

  The SAP error message CRM_DOCUMENTS212 indicates that there is a conflict in the system where two different aliases (in this case, &1 and &2) are displaying the same clients. This typically occurs in the context of CRM (Customer Relationship Management) documents where the system expects unique identifiers for different entities but finds duplicates.
  Cause:
  
  Data Duplication: The most common cause is that there are duplicate entries in the database for the clients associated with the aliases. This can happen due to data import errors, incorrect data entry, or synchronization issues between systems.
  Configuration Issues: There may be a misconfiguration in the system settings that leads to the same client being associated with multiple aliases.
  Custom Development: If there are custom developments or enhancements in the CRM system, they might inadvertently cause this issue by not handling client associations correctly.
  
  Solution:
  
  
  Data Cleanup:
  
  Check the database for duplicate entries for the clients associated with the aliases. You can use transaction codes like SE16 or SE11 to view the relevant tables.
  Remove or merge duplicate entries as necessary to ensure that each client has a unique identifier.
  
  
  
  Review Configuration:
  
  Review the configuration settings related to client management and aliases in the CRM system. Ensure that the settings are correctly defined to prevent duplication.
  Check the customizing settings in transaction SPRO under the relevant CRM sections.
  
  
  
  Check Custom Code:
  
  If there are any custom developments, review the code to ensure that it correctly handles client associations and does not create duplicates.
  
  
  
  Testing:
  
  After making changes, test the system to ensure that the error no longer occurs and that clients are displayed correctly with their respective aliases.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM_DOCUMENTS212 for any specific guidance or patches that may address this issue.
  
  
  
  Related Information:
  
  Transaction Codes: SE16 (Data Browser), SE11 (Data Dictionary), SPRO (Customizing).
  SAP Notes: Check the SAP Support Portal for any notes related to CRM_DOCUMENTS212 for additional insights or fixes.
  Community Forums: Engage with SAP community forums or user groups for shared experiences and solutions from other users who may have encountered the same issue.
  
  If the problem persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.