How To Fix CRM_DOCUMENTS214 - The selected document does not correspond to the active Office document

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DOCUMENTS - Messages on Content Management in CRM

• Message number: 214

• Message text: The selected document does not correspond to the active Office document

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DOCUMENTS214 - The selected document does not correspond to the active Office document ?

  The SAP error message CRM_DOCUMENTS214, which states "The selected document does not correspond to the active Office document," typically occurs in the context of integrating SAP with Microsoft Office applications, particularly when working with documents linked to CRM transactions.
  Cause:
  This error can arise due to several reasons:
  
  Document Mismatch: The document you are trying to access or edit in SAP does not match the currently opened Office document. This can happen if the document was modified or replaced outside of the SAP system.
  Session Issues: If the Office document was opened in a different session or by a different user, it may not be recognized by the current SAP session.
  File Path Issues: The path to the document may have changed, or the document may have been moved or deleted.
  Version Conflicts: There may be a version conflict between the document in SAP and the one opened in Office.
  
  Solution:
  To resolve this error, you can try the following steps:
  
  Close and Reopen the Document: Close the Office document and reopen it through the SAP interface to ensure that the correct document is being accessed.
  Check Document Status: Verify that the document you are trying to access is still valid and has not been modified or deleted in the SAP system.
  Refresh the SAP Session: Log out and log back into the SAP system to refresh the session and clear any potential session-related issues.
  Check for Multiple Instances: Ensure that the document is not opened in multiple instances of Office or by different users.
  Reattach the Document: If the document has been moved or renamed, reattach it in the SAP system to ensure that the link is correct.
  Update Office Integration: Ensure that the integration between SAP and Microsoft Office is properly configured and up to date. This may involve checking settings in both SAP and Office.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes or Knowledge Base Articles that may address this specific error. SAP frequently updates its documentation and may have specific fixes or patches available.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  User Permissions: Ensure that the user has the necessary permissions to access and edit the document in SAP.
  Consult IT Support: If the issue persists, it may be beneficial to consult your IT support team or SAP administrator for further assistance.
  
  By following these steps, you should be able to resolve the CRM_DOCUMENTS214 error and successfully work with your documents in SAP and Microsoft Office.