How To Fix CRM_DOCUMENTS213 - Document is already open

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DOCUMENTS - Messages on Content Management in CRM

• Message number: 213

• Message text: Document is already open

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DOCUMENTS213 - Document is already open ?

  The SAP error message CRM_DOCUMENTS213, which states "Document is already open," typically occurs when a user attempts to open a document that is already being accessed or edited by another user or session. This can happen in various SAP modules, including CRM, when multiple users are trying to work on the same document simultaneously.
  Causes:
  
  Concurrent Access: Another user has the document open in their session.
  Session Issues: The document may be open in a background session or was not properly closed in a previous session.
  Locking Mechanism: SAP uses a locking mechanism to prevent data inconsistencies, and if a document is locked by another user, you will receive this error.
  Technical Issues: Sometimes, technical glitches or system errors can cause the document to appear as open when it is not.
  
  Solutions:
  
  
  Check for Open Sessions: 
  
  Verify if another user has the document open. You can check this by asking your colleagues or using transaction codes like SM12 (to view locks) to see if the document is locked by another user.
  
  
  
  Release Locks:
  
  If you find that the document is locked and you have the necessary permissions, you can release the lock using transaction SM12. Be cautious when doing this, as it may disrupt another user's work.
  
  
  
  Log Out and Log Back In:
  
  Sometimes, simply logging out of the SAP system and logging back in can resolve session-related issues.
  
  
  
  Clear Browser Cache:
  
  If you are using a web-based interface, clearing your browser cache may help resolve any session-related issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists and you cannot identify the cause, it may be necessary to contact your SAP support team or SAP directly for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for relevant notes in the SAP Support Portal.
  User Training: Ensure that users are trained on how to properly close documents and sessions to avoid this issue in the future.
  System Configuration: Review the system configuration and locking settings to ensure they are set up correctly to minimize conflicts.
  
  By following these steps, you should be able to resolve the CRM_DOCUMENTS213 error and continue working with the document in question.